Net-Net 2610
 
Net-Net 2620
 
Oracle Communications Application Session Controller
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: SaND-CAP VCAP
 

In this Document

Goal

Solution

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE?:

Prepare the server for service.

Remove the server.

Install the replacement chassis into rack.

OBTAIN CUSTOMER ACCEPTANCE

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: This is a FRU CAP

Applies to:

Goal

How to Replace an Acme Packet Net-Net 2600 Chassis

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:
Acme Packet 2600 Training.

TIME ESTIMATE: 90 minutes

TASK COMPLEXITY: 4

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW: Acme Packet 2600 Chassis Replacement

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

A data backup is not a prerequisite, but is a wise precaution.

From the system CLI prompt, use the restore-stick-create full-backup command to create a USB Recovery stick or copy off the /cxc/cxc.cfg, the /cxc/license/<xxx>.xml license key, any certificates you may have as well as any .WAV or other files that you intend to use on the replacement system.

c) Be sure that you have a USB Commissioning stick with the correct version of the software on it. You may obtain the Software and tools needed to create this from the support portal.

If the system is still up and functioning, customer should perform an orderly and graceful shutdown of applications, OS and logically removing the Acme Packet 2600 system from the network.

Animation videos are available to demonstrate the chassis replacement process for this server. Please refer to the following links:

Please also refer to the "link" detailed instruction on chassis replacement.

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE?:

Prepare the server for service.

1)     If the system is still powered up, it is helpful to have a backup of the files or data on the system.

a)     From the system CLI prompt, use the restore-stick-create full-backup command to create a USB Recovery stick. Put this aside or

b)     Copy off the /cxc/cxc.cfg, the /cxc/license/<xxx>.xml license key, any certificates you may have, and any .WAV or other files that you intend to use on the replacement system.

c)     Be sure that you have a USB Commissioning stick with the correct version of the software on it. You may obtain the Software and tools needed to create this from the support portal.

Remove the server.

2)     Power off the Net-Net 2600 platform and disconnect all cabling

a)     Remove the screws that secure platform to the rack

b)     Gently slid the unit forward and out of the rack

c)     Place chassis on anti-static pad/workbench

3)     Attach an anti-static wrist strap

a)     Remove the Left/Right mounting ears

Install the replacement chassis into rack.

1)     Slide Net-Net 2600 into the rack.

2)     Secure unit to rack by re-installing mounting screws

3)     Re-install the power cords and any data cables that were disconnected

4)     Insert your USB Recovery stick or your USB Commissioning stick in the USB port on the system.

5)     Power on server. Verify that the Power/OK indicator led lights steady on.

6)     The system should boot from the USB drive and install the software correctly. For details on this process, refer to the Net-Net OS-E 3.7 USB Commissioning Guide at  http://docs.oracle.com/cd/E50379_01/index.htm.

OBTAIN CUSTOMER ACCEPTANCE

 

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE?:

1)     Legacy customers with SW Revisions PRIOR TO 3.7.0M1 will need to request a new license key to enable the software to function correctly. License keys are tied to the box-id which is in turn based on the mac address of eth0 for each chassis.

a)     Once the software is installed, the command show system-info can be entered to display this box-id:

b)   The command show chassis-info can be entered to display the serial number:            

c)     Navigate to the following url http://www.oracle.com/us/support/licensecodes/index.html Select "Request License Codes" located at the top-right side of the web page

d)     Fill out the required fields

e)     In the "Notes" section, labeled "How can we help you" Include the following information

• Old and new chassis serial number
• Old and new system box-id
• License Key for existing system
• SR (Service Request) number that was assigned for this issue
• Software name/revision

f)     New license keys will be sent within 24 hours

Legacy customers with SW Revisions of 3.7.0M1 or later will find the system has a built in license. There is no need to use the license from the previous system unless you have paid for Transcoding of Royalty Bearing Codecs (G723, G729, GSM-AMR, AMR-WB).

REFERENCE INFORMATION:

3.7.0M1 Documentation

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