How to find the slot number for a disk in a J4000 Series Array with an Oracle Explorer and an Array Support Data

Asset ID:	1-71-1603886.1
Update Date:	2016-01-15
Keywords:

Solution Type Technical Instruction Sure

Solution 1603886.1 : How to find the slot number for a disk in a J4000 Series Array with an Oracle Explorer and an Array Support Data

Applies to:

Sun Storage J4200 Array - Version All Versions to All Versions [Release All Releases]
Sun Storage J4500 Array - Version All Versions to All Versions [Release All Releases]
Sun Storage J4400 Array - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Goal

This document provides a working example to locate a failed disk in a J4000 Series Array with Oracle Explorer and an Array Support Data. Explorer outputs from format and diskinfo are used along with the datastore.txt file to identify the disk. In cases where the disk is under zfs control, or multiple J400's are attached, see <Document 1669607.1> How to Use the Common Array Manager Host Supportdata to Locate the Chassis and Slot Position of a Failed J4000 Disk Drive.

<Document 1679803.1> How to Use Explorer to Collect Supportdata for the Sun Storage 2500, 2500-M2, 6000 and J4000 arrays explains how to collect all data files in one simple step.

Solution

1. Collect an Oracle Explorer and a CAM Array Support Data.

Refer to the following documents:

<Document 1002514.1> Collecting Sun Storage Common Array Manager Support Data for Arrays

<Document 1153444.1> Oracle Service Tools Bundle (STB) - RDA/Explorer, SNEEP, ACT

2. Find the disk in the format output and record its CTD#.

"/explorer.xx.xx.xx/disks/format.out"

123. c11t5000C50026464C38d0 <ATA-SEAGATE ST31000N-SU0F-931.51GB>
/scsi_vhci/disk@g5000c50026464c38

3. Find the serial number of the disk from the diskinfo output. (Located in the /explorer.xx.xx.xx/disks directory.)

"/explorer.xx.xx.xx/disks/diskinfo"

AVAILABLE SCSI DEVICES:

   Location    Vendor        Product        Rev Serial #    Dual Port

c11t5000C50026464C38d0    ATA        SEAGATE ST31000N    SU0F 9QJ82PA0    primary
c11t5000C50026502D74d0    ATA        SEAGATE ST31000N    SU15 9QJ83Q5W    primary
c11t5000C50026520E73d0    ATA        SEAGATE ST31000N    SU15 9QJ835P5    primary
c11t5000C50026521B7Fd0    ATA        SEAGATE ST31000N    SU15 9QJ835X4    primary

4. Find and record the serial number from the output of datastore.txt file located in the CAM Array Support Data.

"datastore.txt" (Located in the directory where the CAM Array Support Data was extracted)

disk:disk04
_SASAddressList:"5001636000242a90","50016360001d8590"
Capacity:931.513 GB
Serial Number:9QJ82PA0
Product Firmware Version:SU0F
Host Path:bkmedia-to3-oss:/dev/rdsk/c11t5000C50026464C38d0s2
Slot Number:4
Drive Zoned Out:False
Type:SATA
Device ID:disk04
Model:ST31000N
Id:disk04
Physical ID:disk04.9QJ82PA0
SAS Address:5001636000242a90
Drive Slot Disabled:False
Name:Disk.04
Host Providing Data:bkmedia-to3-oss
Product Name:SEAGATE SATA
Enabled State:Enabled
Availability:Running Full Power
Ready to Remove:False
Status:OK

From the examples in each step, c11t5000C50026464C38d0 is disk04 (disk in slot 04) on the J4400.

The J4400 Series Arrays Disk slot positions.
J4400_front_zoom

The J4200 Series Arrays Disk slot positions.
J4200 Front View

The J4500 Series Arrays Disk slot positions.
J4500 Disk View

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