StorageTek SL150 Modular Tape Library
 

PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: SL150 Library
 

In this Document

Goal

Solution

References

Applies to:

Goal

How to Generate and Retrieve a Service Bundle From the StorageTek SL150 Modular Tape Library (Firmware 2.01+)

Error log, library dump, trace information.

Solution

Note: (Apr-2016) Consider SDP2 installation as easy way to automatically send logs etc..."  Refer to KB, "SDP2 Introduction" article https://support.oracle.com/epmos/faces/DocumentDisplay?id=1942540.1

For firmware below 2.01 please follow Doc 1474118.1

In order to open a case for Oracle Support to assist the customer in troubleshooting their SL150 library the customer will need to provide a Service Bundle from the Web GUI of the SL150 library.

To Generate and Retrieve a Service Bundle:

1. Log into the SL150 library Web GUI with an admin user.

2. Click on Service from the main menu on the left of the page.

3. Click on the Generate Service Log on the Right hand side.

4. A POP up will Appear showing the following.

5. Click on OK.

6. You will see a spinning bar and a Generating message like the following.

A message appears stating that the "Creating Service Logs - Completed" and a Download Service Logs button appears.

Note: The service bundle will only be available to download for 15 minutes from the SL150 library.  If that time has expired another service bundle will need to be generated.

6. Click on the Download Service Logs button.  A Save As window will appear.

Note: Please save the file with the default given name and do not change the name of the service bundle (The Correct Extension should be .logs.tar.aes).

7. Click on the Save button on the Save As window.

8. Click on the Close button up at the top of the page after the download of the service logs is complete.

You now have the service bundle from the SL150 library that you can provide to the Oracle support representative or you can simply attach the file to your Oracle Service Request from My Oracle Support. 

Note: The service bundle file is encrypted and can only be read by an Oracle service representative.

References

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