Net-Net 3810
 
Acme Packet 4500
 
Acme Packet 3820
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: SaND-CAP VCAP
 
Microlearning>Video>ML-VID-VCAP
 

In this Document

Goal

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:

TIME ESTIMATE: 90 minutes

TASK COMPLEXITY: 3

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW:

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE?:

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE?:

REFERENCE INFORMATION:

References

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: 15This is a FRU CAP

Applies to:

Goal

How to replace a 500GB drive for Acme Packet 3810/3820/4500/460. Note that these Platforms were formerly known as "Net-Net" Series.

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:

TIME ESTIMATE: 90 minutes

TASK COMPLEXITY: 3

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW:

500GB drive is bad and needs to be replaced.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

If the system is still up and functioning, customer should perform an orderly and graceful shutdown of applications, OS and logically removing the Acme Packet 3000 or Acme Packet 4500 system from the network. Then power off the server and remove the AC power cords and all other cabling from the system. A data backup is not a prerequisite but is a wise precaution.

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE?:

1. Prepare the server for service.

   1. Power off the Acme Packet platform and disconnect the power cords from the power supplies.

   2. For DC powered systems, be sure to disconnect the ground cable.

       

2. Unscrew the Acme Packet platform in the rack.

   1. Place chassis on anti-static pad/workbench

3. Remove the Left/Right mounting ears and slides which are located on the side of the unit

4. Opening the Chassis

   1. Attach an anti-static wrist strap

   2. The top cover is secured by 15 screws. Remove the screws and lift the top lid off
      the chassis.

   3. Unscrew the four countersunk screws that are located on each side of the Acme Packet platform and the seven countersunk screws located on the top of the
      Acme Packet platform.

   4. Lift chassis lid off chassis and set screws and lid aside.

5. Remove Storage Installation Module and 500GB Drive

   1. Storage Expansion Module Removal

      1. Unscrew the Storage Expansion Module from the standoffs, 4 SEM screws with washers

      2. Slide the Storage Expansion Module to the left until the SATA connector unseats

      3. Remove the Storage Expansion Module from the motherboard area, place on static mat

   2. Storage Expansion Module disassembly

      1. Remove the mounting brackets from the 500GB drive being replaced

6. Install Storage Installation Module and 500GB Drive

   1. Storage Expansion Module Preparation

      1. Attach one mounting bracket to each side of the module

      2. Screw one mounting bracket to one side of the storage expansion module with 2 pan head screws. Ensure that the mounting bracket’s flange are on the top side of the storage module, the side with the label.

      3. Repeat Step 2 for the other side of the storage expansion module.

   2. Storage Expansion Module Installation

      1. Place the Storage Expansion Module on the Net-Net 3800 or Net-Net 4500 System motherboard. The Storage Expansion Module’s mounting flanges should initially be placed to the left of the four standoffs.

      2. Slide the Storage Expansion module to the right until the SATA connector seats completely into its mate. The holes in the mounting flanges should line up with the standoffs.

      3. Screw the Storage Expansion Module to the standoffs with 4 SEM screws (with washers)

7. Installing top lid

   1. Set the lid on top of the Acme Packet chassis. Make sure stickers are positioned at the rear of the chassis.

   2. Re-install the seven flathead screws that secure the cover to the chassis

   3. Re-install the eight side screws (four on each side) that secure the slide to the
      chassis

8. Install chassis into rack

   1. Remove any anti-static measures that were used

   2. Slide Acme Packet platform back into the rack.

   3. Secure unit to rack by re-installing mounting screws

   4. Re-install the AC power cords and any data cables that were disconnected, including the ground cable for DC power.

   5. Power on server. Verify that the Power/OK indicator led lights steady on

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE?:

Boot up system and verify full functionality

Net-Net 4500: Validate by running diagnostics, nnCX_diag104.gz
Net-Net 3000" validate by running diagnostics, nnCX_diags110.gz

If the drive needs to be formatted, you may refer to "How to Set Up the Hard Drive on an Acme Packet 4500 or 3800" (Doc ID 1673263.1)

PARTS NOTE:

Please add internal handbook link here.

REFERENCE INFORMATION:

http://docs.oracle.com/cd/E50394_01/doc/acmepacket3820_installation.pdf

http://docs.oracle.com/cd/E50395_01/doc/acmepacket4500_storagemodule.pdf

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