Sun Storage 7000 Unified Storage System: How to perform a Diagnostic Reboot

Asset ID:	1-71-1588140.1
Update Date:	2017-10-05
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Solution Type Technical Instruction Sure

Solution 1588140.1 : Sun Storage 7000 Unified Storage System: How to perform a Diagnostic Reboot

Applies to:

Sun Storage 7410 Unified Storage System - Version All Versions and later
Sun ZFS Storage 7420 - Version All Versions and later
Sun ZFS Storage 7320 - Version All Versions and later
Sun ZFS Storage 7120 - Version All Versions and later
Sun Storage 7210 Unified Storage System - Version All Versions and later
7000 Appliance OS (Fishworks)

Goal

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During the analysis phase of your service request, Oracle Support may ask you to perform a Diagnostic Reboot.

A diagnostic reboot will collect diagnostic data, like system core dump, which may cause the system to take more time to boot, as compared to regular reboot.

Do not perform diagnostic reboot if system is being modified in some manner like during firmware upgrades, configuring/unconfiguring storage pool.
This activity has to be done "only" if asked by Oracle Support Engineer.
A preferred method to generate system dump is mentioned in below document :
Sun Storage 7000 Unified Storage System: How to Generate Non-Maskable Interrupt (NMI) to Collect a System Core Dump

Solution

CLI method :

7000: maintenance system > diagreboot

BUI method :

Open BUI and locate reboot button.

You will have to select diagnostic reboot from the popup dialog box.

An Automated SR will be generated as part this reboot.

The support bundle generated for diagnostic reboot will be bigger than a regular bundle as it contains the system dump.

References

<NOTE:1173064.1> - Sun Storage 7000 Unified Storage System: How to Generate Non-Maskable Interrupt (NMI) to Collect a System Core Dump

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