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In this Document

Goal

Solution

References

Applies to:

Goal

This article describes activity required by a System Administrator to verify whether action needs to be taken for ASR event SlammerPowerSupplyFailed. If actionable, instructions will be provided as to how to proceed.

Auto Service Request (ASR) provides automatic failure detection and SR creation for Oracle hardware systems.  See http://www.oracle.com/us/asr/index.html  for more information on ASR.  This particular ASR event has created a Draft Service Request (DraftSR).   DraftSRs require manual verification in order to determine whether further action by Oracle Service is required.

Solution

Please refer to <Document 1561653.1> Pillar Axiom: Steps to troubleshoot Slammer power supply failures in R4 and R5. If this knowledge article resolves the issue, no further action is required.  The DraftSR will automatically expire in 30 days after being opened. 

If the above procedure does not resolve the issues, proceed with the steps to promote the DraftSR into a formal Service Request:

1. Log into My Oracle Support
2. Click on "Service Requests" in the menu area
3. In the "Draft Service Requests" section, click on Service Request Number <<DraftSR Number>>
4.  In the "Select Product" section, review the Support Identifier and Product Name
5. When you are requested to provide "Problem Type", select "Hardware Errors or Suspected Failures" from the pull down menu then select the sub-category selection of "Other Issues".

You will then be prompted to upload a manual callhome for further analysis by Oracle Support.

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