How to Replace and Remove an Ultra Enterprise 3500 Internal HDD

Asset ID:	1-71-1560735.1
Update Date:	2017-10-18
Keywords:

Solution Type Technical Instruction Sure

Solution 1560735.1 : How to Replace and Remove an Ultra Enterprise 3500 Internal HDD

Applies to:

Sun Enterprise 3500 Server - Version All Versions and later
Information in this document applies to any platform.

Goal

How to Replace and Remove an Ultra Enterprise 3500Internal HDD

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Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:

Nothing beyond basic partner training to be qualified as a Sun Service Delivery Partner.

TIME ESTIMATE: 30 minutes for hardware replacement only

TASK COMPLEXITY: 1

DELIVERY REQUIREMENT:

Schedule for immediate replacement within contractual terms.

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW:

Internal HDD failure

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

The disk may be part of Solaris Volume Manager, Veritas Volume Manager, mounted file-system, raw partitions, etc.

See these documents for assistance in preparing the disk for replacement:

Volume management:
for SVM :    1010946.1 and http://docs.oracle.com/cd/E19253-01/816-4520/troubleshoottasks-33506/index.html
for vxvm:    1010946.1
for ZFS:     1002753.1
for raidctl: 1013107.1

The steps contained in this docs may not apply entirely to Customer System situation but provides general guidance oand help on the actions needed to prepare the System for Field Engineer steps

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE?:

*** Follow standard ESD procedures to avoid Electrostatic Discharge

1. Ensure the following patches are installed:

Solaris[TM] 9 Luxadm patch - 113049-01 or higher
Solaris[TM] 8 Luxadm patch - 109529-06 or higher
Solaris[TM] 7 IB & Luxadm patch - 107473-07 or higher
Solaris 2.6 sf/socal/ib/luxadm patch - 105375-10 or higher & ssd patch - 105356-08 or higher
Solaris[TM] 2.5.1 sf/socal/ib/luxadm patch - 105310-08 or higher & ssd patch - 104708-16 or higher

    These provide support for the luxadm commands on the E3500.

2. Unmount the disk and then stop it with the command

   luxadm stop <logical path or physical path or WWN ...>

3. Remove the device entries, the following command will complete this

   luxadm remove_device <logical path or physical path or WWN ...>

4. Open the system front door
5. Locate the drive to be replaced
6. To remove the drive
6.1. Unlatch the drive retainer and extend it 45 degrees. Use the extended, unlocked retainer as a handle
6.2. Gently but firmly pull on the handle to slide the drive out of the chassis.

replace the DISK

7. Unlatch and then extend the drive retainer to the unlocked position
8. Once the connector on the rear of the drive is positioned against the centerplane connector, gently compress the face of the drive and snap the connectors together
9. Latch the drive retainer into place

10. let the disk be seen again by the OS

luxadm insert <no arguments required>

This will recreate the device entries, the device is now ready to be used.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE?:

- At the Solaris level, verify the disk is well recognized with command format. If necessary, run the vxvm or svm commands to enable and synchronize the volumes associated to the replaced disk. Time to complete this operation depends on the number and size of the volumes.

PARTS NOTE:

None

REFERENCE INFORMATION:

E3500 Reference

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