SL24/SL48 - How to Diagnose and Fix Error: SLED Blocked in the OP (Operator Panel) Displays a Mechanical Block, 8D 07

Asset ID:	1-71-1557455.1
Update Date:	2017-06-07
Keywords:

Solution Type Technical Instruction Sure

Solution 1557455.1 : SL24/SL48 - How to Diagnose and Fix Error: SLED Blocked in the OP (Operator Panel) Displays a Mechanical Block, 8D 07

Applies to:

Sun StorageTek SL48 Tape Library - Version All Versions and later
Sun StorageTek SL24 Tape Autoloader - Version All Versions and later
Information in this document applies to any platform.

Goal

How to diagnose HE:Sled Blocked on SL24 and SL48 Library and fix it.

Solution

The fist step is to obtain the file DumpAllTrace.

SL24/SL48 - How to Obtain Error Code Logs [ID 1484746.1]

Support >Library logs> Save Service Dump
On the file DumpAllTrace, search Critical Events and confirm this error:

Critical Events:
----------------------------------------------------------------------------
Timestamp Type Events

13.05.23 16:01:13.62 LIB/ERR<80 8D 25 15 2B 02 00 00 00 00 00 00 FF 02 0B FF (The first 4 Characters depict the main error code)
04 01 02 4F 53 53 32 35 37 4C 34 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > HE: sled blocked

Hard Error: 0x8D Error 8D signifies that the sled has been obstructed.

Error HE:SLED Blocked in the OP (operator Panel) displays a Mechanical Block, 8D 07 (07 is a Sub Error code) Meaning Error during sled movement to rotation position.

If this error occurs on the first power-on after unpacking or moving the device or after replacing the chassis, ensure that the shipping lock was removed from the top, and stored on the back panel (ensure that the shipping lock has been removed successfully).
If the device was moved or shipped with tape cartridges in the magazines, verify that the cartridges did not come out of the magazines to obstruct the drive.
Ensure that nothing is stacked on top of the device, because any weight on top of the device can bow the top cover down, and interfere with the robotics.
Ensure that the device is either mounted in a rack with its rack kit, or in a tabletop conversion cover. The device must be supported under both of its side edges, or the bottom can bow and impede robotic movement.
Run the Wellness test.

Running the Wellness Test

This option runs a Wellness test for the library, where the number of loops to run can be selected.
If a failure occurs during the test, the error code and message can be displayed describing the cause of the failure.

NOTE: Access to this feature requires the Administrator password.

1. To run the Wellness test, from the Home screen, press Previous or Next until the screen displays Support .
2. Press Enter to select.
3. Press Previous or Next until the screen displays Run Wellness test.
4. Press Enter to select.
5. Type the Administrator password if prompted.
6. Press Previous or Next until the screen displays Select Number of Loops.
7. Use Previous or Next to select 270 , 540 , or 1080.
8. Press Enter.

While the test is running, the screen will display progress as shown: Wellness test . The second line on the display will show the number of loops completed.
When the test is complete, the screen will display either Test Passed , or Test Failed On Loop xx .
If the test failed, press Enter to display the error and message describing the cause.

NOTE: To stop the Wellness test, press the Cancel button.

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