Sun Storage Disk Shelf Array
 
Sun ZFS Storage 7120
 
Sun ZFS Storage 7420
 

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In this Document

Goal

Solution

References

Applies to:

Goal

 Replace Sun ZFS Unified Storage Appliance Hard Disk Drive for FCO 328

Solution

DISPATCH INSTRUCTIONS
   WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?:
   TIME ESTIMATE: 10 minutes
   TASK COMPLEXITY: 0

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:
   PROBLEM OVERVIEW:

Hard Disk Drive for FCO 328 needs to be replaced.

Procedure with reference to Doc ID 1532677.1  " Sun ZFS Unified Storage Appliance Hitachi 600gb Hard Disk Drive Replacement"

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?

1, The system can be in normal production.

2, There should be no fault lights on the appliance and no disk locator lights flashing.

4, There should be no problems shown in the BUI, Maintenance->Problems.

5, If this is a clustered appliance, check both heads.

6, De-activate the ASR enabled asset for the NAS before performing this procedue. This will prevent additional Service Requests from being created improperly.

See:- ASR Deactivation / Reactivation via My Oracle Support [ID 1508403.1]



WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Run the script (disk_sn_locator.aksh) on the affected appliance/NAS .
Instructions are included in the script. (You will find the script in this documents attachment section of Doc ID 1532677.1)

Run using an ssh session:

The script will do the following:

Locate  affected disks based on serial number
Turn on locator LED when an affected disk is discovered

If there is no output after running this script then there no affected disks to replace. The rest of this document then does not apply to the NAS/Appliance.

If affected disks are found you will have output from the script and these will need replacement.

The following steps should be followed in replacing affected disks.
Take ESD Precautions.

1. Pull disk, and wait for resilver to complete.

Physically locate the drive by flashing locator LED.
On the drive push the storage drive release button to open the latch.
Grasp the latch and pull the drive out of the drive slot.
Wait for at least 30 seconds, before continuing with the next step.
Ensure the disk ejection lever is in the fully extended position.
After disk has pull verify the re-silver process has started by checking the BUI.

CLI - method to check the re-silver:

 
Wait resilver to complete.  Then go to step 2.

2.  Insert new disk, and wait for resilver to complete.

Slide the new drive into the empty drive slot until it is fully seated.
Close the latch to lock the drive in place.
Wait for resilver to complete.

CLI - method to check the re-silver:

Wait for the resilver to complete. Repeat until all affected disks are replaced. Then go to step 3

3. Confirm appliance is in normal state

Confirm appliance is in normal state and the client data access, pool is online and
no faults (related to disks) reported in BUI. Mark Repaired any prior related disk faults.
Deactivate locator LED on the new drive via BUI/CLI.

CLI - method to check the Device Status:

If there is an UNAVAIL/faulted device present after replacement contact the Technical Solution Center.

4. Once resilver is complete and the new disk is verified as good, repeat steps with next disk on the list.

5. If finish maintenance,  please reactivate the ASR

6. For the Parts Return Process, please refer to "FCO A0328-1: Main Doc  1534269.1" ( References )

References

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