IBM LTO - How to Identify Error Codes on IBM LTO Tape Drives

Asset ID:	1-71-1546589.1
Update Date:	2017-09-22
Keywords:

Solution Type Technical Instruction Sure

Solution 1546589.1 : IBM LTO - How to Identify Error Codes on IBM LTO Tape Drives

Applies to:

IBM LTO2 Tape Drive - Version All Versions and later
IBM LTO3 Tape Drive - Version All Versions and later
IBM LTO4 Tape Drive - Version All Versions and later
IBM LTO5 Tape Drive - Version All Versions and later
IBM LTO6 Tape Drive - Version All Versions and later
Information in this document applies to any platform.

Goal

The IBM LTO Ultrium tape drive has an SCD that displays a code which can aid in servicing the drive. The error codes appear on the single-character display (SCD) of the tape drive.

Description of error code message displayed on the front operator panel.

Solution

Bellow is a picture of an IBM LTO drive and the position of the SCD code:

SCD error codes for the Ultrium Tape Drives
SCD Code	Description
0	No Error. Ran successfully.
1	Cooling problem.
2	5V dc power problem. Tape drive detected that the Drive Power Supply is approaching the specified voltage limit (drive is still operating) or is outside the specified voltage range (drive is not operating).
3	Tape drive determined that a microcode error occurred.
4	Microcode or tape drive problem. Tape drive determined that a microcode or tape drive hardware failure occurred.
5	Tape drive problem. Tape drive determined that a hardware failure occurred.
6	Tape drive or media error. Tape drive determined that an error occurred, but it cannot isolate the error due to faulty hardware or to the tape cartridge.
7	Media error.
8	Tape drive, SCSI bus or fibre channel error.
9	Tape drive or RS-422 error.
A	Tape drive hardware problem.
B	No error or message is assigned.
C	Tape drive needs to be cleaned.
D	No error or message is assigned.
=	The Unload button on the drive was pushed in and did not release.

Note: The rear panel of Ultrium 5 and later tape drives has a power beacon LED that indicates the drive is powered on when green. Occasionally this LED can be blue, which does not indicate an error.

Note: "e" means Encryption Error. Displayed when the drive detects an error associated with a encryption operation. (Added 20-Jun-2013) Refer to the following KB for further information.

IBM LTO - Display Panel Shows Error Code "e" [ID 1563333.1]

For more information on error codes and how to proceed, access the following link and look at Table 5-3:

http://docs.oracle.com/cd/E21419_03/en/GC27-2274-00/GC27-2274-00.pdf

References

<NOTE:1364342.1> - How to Upgrade IBM LTO drive Firmware:ATR:1364342:2
<NOTE:1361216.1> - IBM LTO - How to Test Tape Drives With ITDT Utility

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