Sun StorageTek 9490 Tape Drive
 
Sun Fire X4470 Server
 
Pillar Axiom 300 Storage System
 
Sun Fire T2000 Server
 
SPARC T4-4
 
Sun Storage 6540 Array
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: SPARC-CAP VCAP
 

In this Document

Goal

Solution

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: Generic CAP for Oracle FEs

Applies to:

Goal

Onsite Field Engineer Dispatch Request Generic Canned Action Plan

NOTE:  This document applies to all Oracle hardware products (SPARC, x64, DISK, and TAPE), not just the specific systems listed in the Products section of this article.

Solution

DISPATCH INSTRUCTIONS:

- WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED:
This is a generic task created per the Field Engineer's request. It is assumed that the Field Engineer already contains the skills necessary to perform the required actions.

TIME ESTIMATE: 60 minutes
This is a generic task created per the Field Engineer's request.  The actual time to resolve depends on the FE and what actions they are taking.

TASK COMPLEXITY: 1
This is a generic task created per the Field Engineer's request.  The actual complexity is dependent upon the exact action being executed.

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

- PROBLEM OVERVIEW: This is a generic task created per the Field Engineer's request. 
The action being executed onsite is at the FE's discretion. The following information is informational in nature.

- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?:
Where needed, a data backup is not a prerequisite but is a wise precaution. The customer should conduct an orderly software system shutdown.

- WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE:
This is a generic task created per the Field Engineer's request.  The action being executed onsite is at the FE's discretion.

If a component replacement is needed, replacement procedures are located in the Service Manual associated with the product.  Product-specific documentation is available at http://docs.oracle.com/ and specific product group documentation links are included in the REFERENCE INFORMATION section below.

OBTAIN CUSTOMER ACCEPTANCE:

- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
In general, the customer restarts software applications per applicable administration guides to resume system operation.

PARTS NOTE: N/A

REFERENCE INFORMATION:
Product-specific documentation links are provided as a convenience:

* SPARC Enterprise Servers: http://www.oracle.com/technetwork/documentation/oracle-sparc-ent-servers-189996.html
* x86 Servers: http://www.oracle.com/technetwork/documentation/oracle-x86-servers-190077.html
* Blade Systems: http://www.oracle.com/technetwork/documentation/oracle-blade-sys-190001.html
* NEBS-certified Systems: http://www.oracle.com/technetwork/documentation/oracle-nebs-cert-sys-190008.html
* Tape Storage: http://www.oracle.com/technetwork/documentation/tape-storage-curr-187744.html
* Disk and Unified Storage: http://www.oracle.com/technetwork/documentation/oracle-unified-ss-193371.html

Making an update for test purposes.  Will delete this line in 48 hours

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