Sun Storage 7000 Unified Storage System: How To check if a clustron card is faulted

Asset ID:	1-71-1543382.1
Update Date:	2018-01-05
Keywords:

Solution Type Technical Instruction Sure

Solution 1543382.1 : Sun Storage 7000 Unified Storage System: How To check if a clustron card is faulted

Applies to:

Sun Storage 7310 Unified Storage System - Version All Versions and later
Sun Storage 7720 Unified Storage System - Version All Versions and later
Sun ZFS Storage 7320 - Version All Versions and later
Sun Storage 7110 Unified Storage System - Version All Versions and later
Sun Storage 7410 Unified Storage System - Version All Versions and later
7000 Appliance OS (Fishworks)
Be able to check if a clustron card is faulted - this only happens when in cluster configuration

Goal

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Process to check if a clustron card is faulted - this only happens when in cluster configuration

Solution

NOTE: To confirm that the cluster 'links' cabling is correctly configured - See Document ID 2081179.1

Here are the symptoms we would observe in that situation :

1. From one of the cluster nodes, the clustron card is shown as faulted using the appliance CLI command : maintenance hardware show

slot-001 PCIe 0 faulted Sun Microsystems, Inc. Fishworks CLUSTRON 100 unknown
On the other cluster node :

slot-001 PCIe 0 ok Sun Microsystems, Inc. Fishworks CLUSTRON 100 unknown

Moreover, using the maintenance problems show CLI command, we would also find a message like :

> maintenance problems select problem-002 show
Properties:
                          uuid = 35dc30f6-787b-c2b7-c519-d768fe3b94fd
                          code = PCI-8000-CA
                     diagnosed = 2013-3-1 23:24:49
                   phoned_home = 2013-3-1 23:27:45
                      severity = Major
                          type = Fault
                           url = http://sun.com/msg/PCI-8000-CA
                   description = A device is failing to respond
                        impact = Possible loss of services provided by the
                                 device instances associated with this fault
                      response = One or more device instances may be disabled
                        action = Contact your service provider for proper
                                 repair procedures.

Components:

component-000   33% SSI-ST-TC7310-1-upper: PCIe 0 (faulted)
                     Manufacturer: Sun Microsystems, Inc.
                     Part number: 371-3024
                     Model: Fishworks CLUSTRON 100
component-001   33% SSI-ST-TC7310-1-upper: PCIe 0 (degraded)
                     Manufacturer: Sun Microsystems, Inc.
                     Part number: 371-3024
                     Model: Fishworks CLUSTRON 100
component-002   33% SSI-ST-TC7310-1-upper: PCIe 0 (degraded)
                     Manufacturer: Sun Microsystems, Inc.
                     Part number: 371-3024
                     Model: Fishworks CLUSTRON 100

In this situation, the customer should gather a supportbundle from each cluster node and contact Oracle support.

The support engineer should first try to clear the error using fma commands, since this may merely be a soft error reported on the PCI bus. Once the error has been cleared, monitor for a couple a days to check if the issue re-appears. In that case, the PCI card must be replaced.

References

<NOTE:1447284.1> - Sun Storage 7000 Unified Storage System: How to upgrade a clustered system

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