Pillar Axiom 300 Storage System
 
Pillar Axiom 500 Storage System
 
Pillar Axiom 600 Storage System
 

PLA-Support>Sun Systems>DISK>Axiom>SN-DK: Ax600
 

For the Axiom family, the Automatic Service Request capability is based on the Callhome function to transport the periodic or event driven logs which generate the service request. 
When performing maintenance or upgrades to the Axiom, an administrator account can temporarily disable the Callhome function to prevent the event generated logs from creating additional MOS Service Requests.

In this Document

Goal

Solution

How to Disable Event Driven Call-Home on Release 5.x

How to Disable Event Driven Call-Home on Release 4.x and below

How to Re-enable Call-Home

References

Applies to:

Goal

 The Automatic Service Request, ASR, creation in My Oracle Support, MOS, depends on the Axiom Callhome Function.

When performing maintenance or upgrades to the Axiom, an administrator account can temporarily disable the Callhome function, and then enable it at the end of the maintenance. 

Disabling Callhome at the Axiom is a faster alternative to disabling ASR generation in MOS.  

Solution

The Call-Home function is enabled and disabled on the Networking screen in the GUI.  

How to Disable Event Driven Call-Home on Release 5.x

Release 5.x and allows an administrator account to disable event driven Call-Home separately from the standard periodic Call-Home. 

1. Log into the Pillar Axiom Storage Services Manager GUI with an administrator account.
2. Select the Configure tab, go to Global Settings and select Networking. 
3. Go to the Modify Network Settings pop-up window using one of these methods:
   1. In the Menu Bar, select the Actions pull-down and the Modify
   2. Right click the mouse in the large Networking window, or
   3. Type ctrl+M
      
      
      
      
4. In the Modify Network pop-up window, select the Notification tab at the top.
5. In the Notification screen, go the Call-Home Triggering section, and remove the check mark from the Enable event triggered Call-Home.
   
   
   
   
6. Do not make any other changes!
7. Press OK to save the change.

After the maintenance activity is complete, re-enable the event triggered Call-Home:

1. Go to the Configure tab, then to Global Settings and select Networking.
2. Use one of the 3 methods above to bring back the Network Modify Settings window.
3. In the Modify Network Settings pop-up window, select the Notification tab at the top.
4. In the Notification screen, check in the Enable  event triggered Call-Home option box.
5. Press OK to save the change.
6. In the Menu Bar, select the Actions pull-down and then Test Call-Home.
7. Select the Event Log under Alerts and Events to confirm a successful Call-Home test.

How to Disable Event Driven Call-Home on Release 4.x and below

1. Log into the Axiom GUI with an administrator account
2. Select the System tab at the top left side of the screen.
3. In the Global Settings, select Networking.
4. On the right side of the screen, select <Actions> and then Modify Network Settings action.
   
   
   
   
5. In the resulting Modify Interfaces screen, select the Call-Home tab at the bottom of the screen.
6. In the top left of the Modify Call-Home Settings screen, remove the check mark from the Enable Call-Home option box.
   
   
   
   
7. Do not make any other changes!
8. Press OK at the bottom of the screen to save the change.

How to Re-enable Call-Home

After the maintenance activity is complete, re-enable Call-Home.

1. Select the System tab and go to Global Settings -> Networking.
2. Select the Modify Network Settings action on the right side of the screen.
3. Select the Call-Home tab on the resulting Modify Interfaces screen.
4. Add the check mark to the Enable Call-Home option box.
5. Press OK to save the changes
6. Test the Call-Home functionality by clicking on the <Actions> pull-down and then Test Call-Home.
7. Monitor the Event log to confirm success.

References

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