Pillar Axiom 300 Storage System
 
Pillar Axiom 500 Storage System
 
Pillar Axiom 600 Storage System
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: DISK-CAP VCAP
 

Applies to:

Goal

The purpose of this document is to outline the steps required to replace a SES (SCSI Enclosure Services) Module using GM (Guided Maintenance) on a Pillar Axiom Storage System.

Solution

DISPATCH INSTRUCTIONS
   WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED:An understanding of Guided Maintenance in R4 and R5
   TIME ESTIMATE: 30 minutes
   TASK COMPLEXITY: 0

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:
   PROBLEM OVERVIEW: An ES Module needs replacement or re-seat
   WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?:  ES Module can be replaced any time when system has power.
   WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE:

NOTE: Please refer to <Document 1535352.1> "Pillar Axiom: How to Disable Call Home to Prevent Automatic Service Request ASR Generation" before proceeding with the procedure below. The steps contained therein are provided to allow an Administrator to de-activate a particular ASR enabled array while performing maintenance or troubleshooting. This will prevent any additional Service Requests from being created unnecessarily.

Read reference docs before proceeding and follow steps outlined below in this AP:

Document 1447672.1 Pillar Axiom: How to use Guided Maintenance in R4 and How to identify a CRU

Document 1447965.1 Pillar Axiom: How to use Guided Maintenance in R5 and How to identify a CRU

OBTAIN CUSTOMER ACCEPTANCE

 - WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

1. Follow the steps outlined below in this AP

2. If applies, reactivate ASR.
 
REFERENCE INFORMATION: Oracle Unified Storage System Documentation

About Brick ES Module Replacement:

Each Brick has a single enclosure services (ES) module. This module reports the temperature of the Brick and the status of the Brick fans and power supplies.
There is a digital push button on all Bricks that is used to set the Brick ID:

● 0 = FC RAID Brick, SATA Brick, and SSD Brick
● 1 = FC Expansion Brick

Access the ES module from the back of the Brick chassis. It is located in the middle between two power-cooling units. It has LEDs, and the digital push button to set Brick ID.

Release 4 Procedure:

About Brick ES Module Removal:

To help you identify the target Brick that has the FRU that needs to be replaced, Guided Maintenance beacons the bezel LEDs on the target Brick. If you click Reverse Identify in the GUI, Guided Maintenance beacons the LEDs on all Bricks except for the target Brick.
After you click Prepare System in the GUI, Guided Maintenance prepares the system for replacement of the ES module. After the system is prepared, Guided Maintenance displays a completion message and enables the Next button.

 Remove an Enclosure Services (ES) Module:

1. Within Guided Maintenance, click Next in the Prepare System page.

2. When Guided Maintenance prompts you to remove the ES module, unscrew the screw that secures the ES module to the Brick chassis. A spring retains the screw in the module.

3. Grasp the pull tab on the ES module and slide the module out of the chassis and set it aside.

Set the Identity of Bricks:

1. Locate the digital push button at the top of the face of the Enclosure Services (ES) module. (see above figure for details)
The digit setting of the Brick is visible in the center of the digital push button and identifies the type of Brick.

2. Verify that the digit setting on the Brick Enclosure Services (ES) module is set correctly for the Brick before installation.
Important! The digit setting for all Bricks (SATA, SSD, and FC RAID) is preset to 0. The digit setting for the FC Expansion Brick is pre-set to 1.
However, the digit setting must always be verified during installation. Otherwise, the Pillar Axiom 600 system cannot detect the Brick correctly.

3. If the digit setting is not set correctly, push the button using a sharp object, such as the end of a paper clip or a small screwdriver to set the Brick ID.
The top button ( - ) decrements the counter and the bottom button ( + ) increments the counter.

About Brick ES Module Insertion:

Fibre Channel (FC) Bricks must be given an identity so the system can differentiate between the FC RAID Brick and FC Expansion Bricks in that FC set.
So, when inserting an ES module into an FC Brick, be sure to set the identity of that Brick through the ES module before you insert the module into the Brick.
After you insert this FRU into a Brick control unit (CU), use Guided Maintenance to complete the replacement procedure.
Important! If Guided Maintenance encounters a problem at this stage, you must contact the Pillar World Wide Customer Support Center to continue Guided Maintenance for this FRU.
When the FRU replacement process is complete, the Pillar Axiom system reports the status of the FRU.

Insert an Enclosure Services (ES) Module:

1. Slide the ES module replacement into the Brick chassis until the module stops.

2. Firmly push the ES module into place to engage it with the chassis midplane.
Tip: After you install the module, the module performs a self test, which can take up to 10 to 15 sec. The system will not recognize the ES module until the system completes this self test. Pillar recommends that you wait 10 to 15 sec before you perform Step 4.

3. Tighten the Phillips screw to secure the ES module to the chassis.

4. In the Guided Maintenance page, click Next.

5. On the Verify page, choose one of these options as appropriate:

   ● Click Finish, when Guided Maintenance enables it.
   ● If Guided Maintenance displays a verification failed message:
        ○ Click Try Again and reseat the FRU.
If the second attempt is successful, click Next; otherwise, contact the Pillar World Wide Customer Support Center to continue Guided Maintenance for the FRU.
       ○ Click Exit and contact the Pillar World Wide Customer Support Center.

6. Review the status of the replacement FRU to confirm that it has a Normal status.

GM Procedure Steps:

Release 5 Procedure:

1. Go to Axiom GUI -> Monitor -> Hardware -> Bricks then select Brick that needs ES replacement / re-seat:

2. Select ES module and click "Replace". This will trigger Guided Maintenance:

3. GM will introduce ES module to you, click "Next":

4. GM will help you to identify brick via Flashing LEDs, select suitable one for you:

5. When you identified brick continue with prepare system:

6. GM will inform you to go ans replace the ES module:

7. When you have done replacement click Next to go to GM Verify screen:

8. If you see all status is Normal, click "Finish" to complete replacement. This will return back you to Modify Brick screen. Click cancel to leave:

Release 4 Procedure:

1. Open Axiom GUI and go to Health -> Hardware -> Bricks then select Brick needs ES module replacement:

2. Select related Bricks and display it's components:

3. Select ES module. This will initiate GM for replacement. Click "Replace Component". GM will take you to identify screen:

4. Select suitable method for you to identify Brick needs maintenance.

5. When you identified Brick select "Next" to continue.

6. GM will guide you to Prepare system screen select "Prepare System":

7. GM will prepare system for replacement then show you result of prepare request. If it is successful select "Next" to continue:

8. GM will inform you to continue with replacement. Do replacement after seeing this screen:

9. When you have completed replacement click "Next" to verify:

10. Select "Verify" GM will check status and show status:

11. When you see status is normal select "Finish" to complete replacement procedure.

References

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