How to Remove and Replace the SPARC T5-1B or Netra T5-1B Server Module Assembly:ATR:1530446.1:1

Asset ID:	1-71-1530446.1
Update Date:	2018-03-27
Keywords:

Solution Type Technical Instruction Sure

Solution 1530446.1 : How to Remove and Replace the SPARC T5-1B or Netra T5-1B Server Module Assembly:ATR:1530446.1:1

Applies to:

Sun Blade 6000 System - Version All Versions and later
SPARC T5-1B - Version All Versions and later
Netra SPARC T5-1B Server Module - Version All Versions and later
Sun Netra 6000 System - Version All Versions and later
Sun Netra 6000 Modular System M2 - Version All Versions and later
Information in this document applies to any platform.

Goal

How to Remove and Replace the SPARC T5-1B or Netra T5-1B Server Module Assembly

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Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED:
T5-1B training is desirable but not required

TIME ESTIMATE: 120 minutes

TASK COMPLEXITY: 1

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS

PROBLEM OVERVIEW: Failed T5-1B server module assembly

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

ESD Caution:

Circuit boards and drives contain electronic components that are extremely sensitive to static electricity. Ordinary amounts of static electricity from clothing or the work environment can destroy the components located on these boards. Do not touch the components along their connector edges.
Use a Antistatic Wrist strap. Attach one end of the strap to your wrist and the other end to the chassis, depending on what type of strap you use, with the adhesive end or the metal plug.
Use an Antistatic Mat. Place ESD-sensitive components such as motherboards, memory, and other PCBs on an antistatic mat

DAMAGE ALERT: Perform a visual inspection of the replacement part to make sure that there are no damaged components, connectors, bent pins, damaged packages during shipping, etc. If the part is damaged, don't install it into the system, order a new part. Handle with caution and package carefully the return part to avoid any damages during shipping.

NOTE: The LDOM configuration data (if any exists) needs to be saved before Server Module replacement to avoid loss of LDOM configuration, refer to doc 1019720.1 for details.

Shut Down the Oracle Solaris OS
Prepare the Server Module for Removal
Remove the Server Module From the Modular System
Remove the Cover
ESD Safety Measures

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE:

1. Prepare to take all ESD precautions when working with both the original server module and the new enclosure assembly.

2. Prepare to place all components on an antistatic mat unless you install each component immediately in the new enclosure assembly.

3. Remove the top cover from the original server module and the new enclosure assembly.

4. Transfer the drives from the original server module to the enclosure assembly.
    Caution - You must return each HDD to the bay from which it was removed. Use an adhesive note or another method to temporarily label the HDDs after you remove them

5. Transfer the drive fillers from the original server module to the enclosure assembly.

6. Transfer the FEM (if present) from the original server module to the enclosure assembly.
     Install the FEM in the same connectors in the enclosure assembly.

7. Transfer the SP card from the original server module to the enclosure assembly.

8. Transfer the ID PROM from the original server module to the enclosure assembly.

9. Transfer the USB flash drive (if present) from the original server module to the enclosure assembly.
      Ensure that you install a USB flash drive only in the top slot of the connector.

10. (If needed) Transfer the battery to the enclosure assembly.
     If a battery is present in the new enclosure assembly, do not transfer the original battery.

11. Transfer the DIMMs from the original server module to the enclosure assembly.
     Move each DIMM to the same slot in the enclosure assembly.

12. Attach the cover to the enclosure assembly.

13. Insert the completed enclosure assembly in the same slot as the original server module.

14. Start the server module host.

15. Perform diagnostics to verify the proper operation of the server module.

16. Transfer the serial number and product number to the fruid of the new enclosure assembly, please contact Oracle Support.

Oracle Support can perform this activity remotely via shared shell / Webex / Oracle Beehive, otherwise it will need to be performed by an Oracle/Partner FSE)

Look for more information at below docs:
- How to update product serial number on systems which implement Top Level Identifier (TLI) functionality (Doc ID 1280913.1)
- How to use Restricted Shell on ILOM 3.0.10 and later platforms (Doc ID 1302296.1)
- How to access service mode and escalation mode on ILOM 3.x and later platforms (Doc ID 1019946.1)

Note - The replacement enclosure assembly does not have a label with the serial number on the front of the system, as was present on the original server module. Update any customer database that contains RFID data to include data from the RFID on the new enclosure assembly. The RFID on the original server module contained different values.

NOTE: Re-activate any RAID volumes that existed prior to replacing the motherboard. Only perform this task if your system had RAID volumes prior to replacing the motherboard. For details refer to doc 1387771.1 and the SPARC T5-1B Service Manual

NOTE: If the service processor detects the host firmware on the replacement blade is not compatible with the existing service processor firmware, further action will be suspended and the following message will be displayed:

Unrecognized Chassis: This module is installed in an unknown or unsupported chassis. You must upgrade the firmware to a newer version that supports this chassis.

If you see the preceding message, continue to Step 17. Otherwise, skip the step.

17. Download the system firmware.
a. If necessary, configure the service processor NET MGT port so that it can access the network.
b. Log in to the service processor through the NET MGT port.
c. Download the system firmware. Follow the firmware download instructions in the Oracle ILOM documentation. You can load any supported system firmware version, including the firmware version that had been installed prior to replacing the motherboard.

CAUTION: In case the FW upgrade via ILOM BUI fails, please use the CLI method (see example in doc 2019500.1). You may need a source of TFTP in order to upgrade firmware via CLI commands, for details refer to: Solaris[TM] Operating System: How to set-up a TFTP server. (Doc ID 1004474.1). See also doc 2076315.1 in References.

ALERT: In some rare cases when updating the SysFW via CLI (and during CLI execution), it may fail with the following error:

Hostname: <your hostname>

-> load -source tftp://<IP_address>/Sun_System_Firmware-9_4_2_e-SPARC_T5-4+T5-8.pkg
Cannot read power state

load: Command Failed

If that happens, use the below steps (confirmed by FSEs to be a successful workaround in resolving the issue):

- Return the original part
- Install the last firmware with the old part
- Install again the new part
- Try to re-flash the last firmware

NOTE: part could be either MM, MB or SP

This failure is due to bug 24804437, it is just filed to get engineering attention and assist us in determining the technical issue or perhaps provide an alternative/appropriate solution. Please add a defect to bug 24804437 in your SR.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

Boot system and monitor boot sequence for errors. Test functionality of system:

1. Run the Solaris "fmadm faulty" and SP/ILOM "show faulty" command (if only ALOM is supported run "showfaults -v" command) to verify that the fault has been cleared.
2. Perform one of the following tasks based on your verification results:
* If the previous steps did not clear the fault, refer to doc 1004229.1 for information about the tools and methods you can use to diagnose and clear component faults.
* If the previous steps indicate that no faults have been detected, then the component has been replaced successfully. No further action is required
3. Restart software applications per applicable administration guides to resume system operation.

PARTS NOTE:

https://support.oracle.com/handbook_partner/Systems/SPARC_T5_1B/components.html

https://support.oracle.com/handbook_partner/Systems/Netra_T5_1B/components.html

REFERENCE INFORMATION:

SPARC T5-1B Server Module Service Manual at http://docs.oracle.com/cd/E35199_01/index.html

Netra T5-1B Service Module Service Manual at http://docs.oracle.com/cd/E35777_01/index.html

References

<NOTE:1280913.1> - How to update System, Chassis, and Product level Key Identity Properties on ILOM based systems which implement Top Level Identifier (TLI) functionality
<NOTE:2076315.1> - Where to Find and How to use TFTP and ILOM CLI To Upgrade Firmware on T3, T4, T5, and T7 Systems when BUI Fails
<NOTE:1019946.1> - How to access service mode and escalation mode on ILOM 3.x and later platforms
<NOTE:1302296.1> - How to use Restricted Shell on ILOM 3.0.10 and later platforms

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