Mx-32 - How to Replace a Faulty Service Processor (SP)

Asset ID:	1-71-1529334.1
Update Date:	2016-01-20
Keywords:

Solution Type Technical Instruction Sure

Solution 1529334.1 : Mx-32 - How to Replace a Faulty Service Processor (SP)

Applies to:

SPARC M5-32 - Version All Versions and later
SPARC M6-32 - Version All Versions and later
Oracle SuperCluster M6-32 Hardware - Version All Versions and later
Information in this document applies to any platform.

Goal

CAP PROBLEM OVERVIEW: Mx-32 - SP Failure

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ESD Caution:

Circuit boards and drives contain electronic components that are extremely sensitive to static electricity. Ordinary amounts of static electricity from clothing or the work environment can destroy the components located on these boards. Do not touch the components along their connector edges.
Use a Antistatic Wrist strap. Attach one end of the strap to your wrist and the other end to the chassis, depending on what type of strap you use, with the adhesive end or the metal plug.
Use an Antistatic Mat. Place ESD-sensitive components such as motherboards, memory, and other PCBs on an antistatic mat.

Contamination Caution:

Dust particles of packaging material are number one cause of datacenter contamination. Make sure to remove all packaging material, up to the ESD safe packaging material, while still being outside the datacenter.

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED: Mx-32 Product Training/Experience

TASK COMPLEXITY: 2

TIME ESTIMATE: 60 minutes

HOT replacement

FIELD ENGINEER INSTRUCTIONS

Caution – Do not remove both service processors at the same time. The system will shut down.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? : n.a.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Removing a Service Processor

1. Use one of these Oracle ILOM commands to display faulty components:
   -> show faulty

2. Check the /SP/logs/event/list to determine which service processor failed and which service processor became active:
   -> show /SP/logs/event/list

3. If both service processors failed, stop the hosts:
   -> stop /System

4, Stop the service processor that failed:
   -> stop /SYS/SPx

5. At the front of the server, find the faulty service processor. Look for the blue Locate/Ready to Remove LED.

6. Use a grounding strap to protect the equipment from ESD damage.

7. Remove the faulty service processor:
   a. Squeeze the locks on the extraction levers.
   b. Swing the extraction levers into the horizontal position.
   c. Pull the service processor out of the slot.

Installing a Service Processor

1. Insert the service processor and push it into the slot until the extraction levers start to close.
2. Close the extraction levers fully until they lock into place.
3. Use Oracle ILOM to restart the service processor.
--> start /SYS/SPx
4. If you stopped all the hosts restart them.
--> start /System

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

Restart software applications per applicable administration guides to resume system operation.

======================== Other info =====================

REFERENCE INFORMATION: Service Manual: https://www.oracle.com/technetwork/documentation/oracle-sparc-ent-servers-189996.html

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