Sun Fire X4270 Server
 
Pillar Axiom 300 Storage System
 
Sun Fire T2000 Server
 
SPARC T4-4
 
Sun Storage 6540 Array
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: SPARC-CAP VCAP
 

In this Document

Goal

Solution

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: Generic CAP for Oracle FEs and NSG processes

Applies to:

Goal

Generic Canned Action Plan for generic FE and NSG dispatch requests.

NOTE:  This document applies to all Oracle hardware products (SPARC, x64, DISK, and TAPE), not just the specific systems listed in the Products section of this article.

Solution

DISPATCH INSTRUCTIONS:

- WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED:
This is a generic task created per the Field Engineer's request or to satisfy NSG handling requirements. It is assumed that the Field or NSG Engineer already contains the skills necessary to perform the required actions.

TIME ESTIMATE: 120 minutes
This is a generic task created per specific FE or NSG engineer request.  The actual time to resolve depends on the specific engineer and what action(s) they are taking.

TASK COMPLEXITY: 2
This is a generic task created per specific FE or NSG engineer request.  The actual complexity is dependent upon the exact action being executed.

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

- PROBLEM OVERVIEW: This is a generic task created per the Field Engineer's request. 
The action being executed onsite is at the FE or NSG engineer's discretion. The following information is informational in nature.

- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?:
Where needed, a data backup is not a prerequisite but is a wise precaution. The customer should conduct an orderly software system shutdown.

- WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE:
This is a generic task created per specific FE or NSG engineer request.  The action being executed onsite is at the FE or NSG engineer's discretion.

If a component replacement is needed, replacement procedures are located in the Service Manual associated with the product.  Product-specific documentation is available at http://docs.oracle.com/ and specific product group documentation links are included in the REFERENCE INFORMATION section below.

OBTAIN CUSTOMER ACCEPTANCE:

- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
In general, the customer restarts software applications per applicable administration guides to resume system operation.

PARTS NOTE: N/A

REFERENCE INFORMATION:
Product-specific documentation links are provided as a convenience:

* SPARC Enterprise Servers: http://www.oracle.com/technetwork/documentation/oracle-sparc-ent-servers-189996.html
* x86 Servers: http://www.oracle.com/technetwork/documentation/oracle-x86-servers-190077.html
* Blade Systems: http://www.oracle.com/technetwork/documentation/oracle-blade-sys-190001.html
* NEBS-certified Systems: http://www.oracle.com/technetwork/documentation/oracle-nebs-cert-sys-190008.html
* Tape Storage: http://www.oracle.com/technetwork/documentation/tape-storage-curr-187744.html
* Disk and Unified Storage: http://www.oracle.com/technetwork/documentation/oracle-unified-ss-193371.html

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