Oracle Fabric Interconnect F1-15
 
Oracle Fabric Interconnect F1-4
 
Oracle Fabric Manager
 

PLA-Support>Sun Systems>SAND>Network>SN-SND: Oracle Virtual Networking
 

In this Document

Goal

Fix

To Create a technical SR you will need the serial number of the Fabric Interconnect (Xsigo Director).

Option A (Preferred) - Create a technical SR, for an Oracle Virtual Networking (Xsigo) product, via the My Oracle Support Portal

Option B - Create a technical SR, for an Oracle Virtual Networking (Xsigo) product, via the Phone

References

Applies to:

Goal

This document describes the steps required to create a technical Service Request (SR) for Oracle Virtual Networking.

Fix

To Create a technical SR you will need the serial number of the Fabric Interconnect (Xsigo Director).

The serial number can be easily obtained, if you don't already know it, by running the 'show hardware' command on the Director, for example:

Once you have the serial number there are two options available to log a new technical SR:

    Option A (Preferred) - Via the My Oracle Support portal
    Option B - Via the telephony system

Option A (Preferred) - Create a technical SR, for an Oracle Virtual Networking (Xsigo) product, via the My Oracle Support Portal

1. Log into the My Oracle Support portal.

2. Click the "Create SR" button:

3. Complete the "Problem Summary" and "Problem Description" mandatory fields, in as much detail as possible:

4. Using the "Hardware" tab of the "Where is the Problem" section, enter the serial number of the Fabric Interconnect (Xsigo Director) that you wish to log the technical SR for and click the "Validate Serial Number" button. If you need help with finding the correct component try using the "Search" feature.

The system, once the serial number has been validated, will display the "Product" description and prompt you for an Operating System. If you are logging the SR for an issue with the Fabric Interconnect, expansion switch, cable or any other hardware issue then select "Unknown Platform (N/A)", however if are logging the SR for a client issue then please specify the Operating System and Version of the client:

5. Click the "Next" button:

6. On the next screen you will need to select a "Problem Type", which will either be the switch model you are using or "Fabric Manager" if you have a software issue that is specific to Fabric Manager, which includes Fabric Monitor issues:

7. Once you have selected the "Problem Type" the system will evaluate the data you have entered, which includes the Problem Summary and, if appropriate, display details of any knowledge documents that may assist in resolving the issue, for example:

8. If, after having reveiwed any of the applicable knowledge documents, you wish to continue with the SR creation then the next section will allow you to upload any related diagnostic date. The text includes several hyperlinks to knowledge articles, which have been highlighted below, should you need details on how to obtain any of the diagnostic data:

9. The following section, headed "Additional Information", consists of 5 questions where you can describe, in more detail, the reason why you a creating the SR. The questions are hopefully self-explanatory, however there is associated context help, some with hyperlinks, which can be viewed by clicking the "Help" icon next to the question:

10. Once you have answered all the "Additional Information" questions click the "Next" button to move to the final step:

11. On the final screen you need to confirm the severity of the SR, the contact details and the location where the hardware is:

12. Submit the SR request:

Option B - Create a technical SR, for an Oracle Virtual Networking (Xsigo) product, via the Phone

Before submitting an SR, via the phone, you will need to have the serial number of the Fabric Interconnect (Xsigo Director) available, and details of how to obtain this have been described previously.

1. Contact your local Oracle Global Customer Support Center (http://www.oracle.com/support/contact.html)

2. Navigate the telephony menus to Open a New Technical Service Request. The menu option sequence required is:

          - Option 2 -> Open a new service request

          - Option 3 -> Sun hardware and operating systems support

          - Option 1 -> Technical issues

    For more information regarding Oracle Support's phone menu options please refer to knowledge article 1448086.1.

3. Provide the agent with the serial number of the Fabric Interconnect.

4. The agent, as well as asking you for a Problem Summary / Description, may ask you for some additional questions, such as "What is the Component/Sub-component" and the following table summarizes the various options available:

 5. Once the SR has been created the agent will provide you with the SR Number, which you will need if you wish to contact Oracle regarding the SR.

References

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