How to collect logs on ESX/i VMware Servers?

Asset ID:	1-71-1518781.1
Update Date:	2017-06-14
Keywords:

Solution Type Technical Instruction Sure

Solution 1518781.1 : How to collect logs on ESX/i VMware Servers?

Applies to:

Oracle Fabric Interconnect F1-15 - Version All Versions and later
Oracle Fabric Interconnect F1-4 - Version All Versions and later
Information in this document applies to any platform.

Goal

Oracle (Xsigo) Support requests logs to be collected from ESX/i Servers for analysis. How can these logs on ESX/i VMware Servers be collected?

Solution

Oracle/Xsigo Support created a script called 'xsigo-support'. This script is merely a wrapper for the native VMware 'vm-support' script. You should run this script from /tmp or /root of the ESX/ESXi Server. For later releases of ESXi, just run the native VMware vm-support script, it too will gather all necessary information. There has been a problem with later versions of ESXi where the "xsigo-support' script will not extract correctly when uploaded and extracted on Oracle logging servers. Therefore, please run the native VMware 'vm-support' script from /tmp folder on the ESXi host

Here are script options:.

[root@verari2 ~]# xsigo-support -help

-h help/usage
--no-vm-support skip the vmware support script
--no-xsigo-extensions skip the xsigo diagnostics located at /opt/xsigo/support
--no-xsigo-cmds skip the extra xsigo commands
--upload attempt to upload the file to ftp.xsigo.com --- please note this rarely works since ESX firewall is enabled
--vmsupport-arg add the following arg to the vmware support script vm-support. Consult 'vm-support -h' for info

NOTE: ftp.xsigo.com is no longer in use, and request you to perform the below steps to send the log bundle to Oracle Support:

How to Upload

Upload the diagnostic log archive for Oracle Virtual Networking Group to analyze by using the methods in the following My Oracle Support Knowledge Document:

"How to Upload Data to Oracle Such as Explorer and Core Files" [ID 1020199.1]

References

<NOTE:1020199.1> - How to Upload Support Files to Oracle Such as Explorer and Crash Dumps

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