SL3000/SL8500 - Take the Time to Obtain a SnapShot !

Asset ID:	1-71-1509702.1
Update Date:	2017-05-18
Keywords:

Solution Type Technical Instruction Sure

Solution 1509702.1 : SL3000/SL8500 - Take the Time to Obtain a SnapShot !

Applies to:

Sun StorageTek SL8500 Modular Library System - Version Not Applicable and later
Sun StorageTek SL3000 Modular Library System - Version Not Applicable and later
Information in this document applies to any platform.

Goal

Take the Time to Obtain a SnapShot.

Solution

We are not utilizing the Log Snapshot feature as often as we should. Support is often asked to determine "what went wrong" and the primary tool for this work, a Log Snapshot, was not executed and saved. Please, if working on any non-routine problem, take and save a Log Snapshot before booting the library or waiting too long past a failure and losing important data. If your problem appears to require a reboot then a Snapshot is the only thing that will help determine why. It takes a short time and goes a long way in determining what happened. It also provides engineering with important data to prevent problems in future code. New microcode and SLConsole have the ability to both execute and save a Log Snapshots from a remote SLConsole session.

Make sure every SL3000/SL85000 library has Service enabled via the "hwActivation serviceFeature enable" command in 6.0x SL8500 and 3.0 SL3000 and higher codes or with the "log snapshot license enable" command for SL8500 microcode versions from 4.13 to 4.7x.

Note: For SL3000 code 2.81 the service feature was controlled by SILKS. That is no longer an option and you need to upgrade code if you want to be able enable Service and use Log Snapshot.

SL3000/SL8500 - How to Collect Log Snapshot From SL8500 or SL3000 Library (Doc ID 1307534.1)
SL500/SL3000/SL8500 - Procedure for Collecting One Button Log Snapshot From Library (Doc ID 1377490.1)

Provided by Richard Kent

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