How to Capture Additional information when the Sun ZFS Storage Appliance Plugin Discovery from EM 12.1.0.2 fails ?

Asset ID:	1-71-1507286.1
Update Date:	2015-04-20
Keywords:

Solution Type Technical Instruction Sure

Solution 1507286.1 : How to Capture Additional information when the Sun ZFS Storage Appliance Plugin Discovery from EM 12.1.0.2 fails ?

Applies to:

Sun ZFS Storage 7320 - Version All Versions to All Versions [Release All Releases]
Enterprise Manager Base Platform - Version 12.1.0.4.0 and later
Information in this document applies to any platform.

Goal

This document shows how to mimic the Sun ZFS Storage Appliance plugin discovery from the command prompt, providing additional diagnostic information in the case a bug is encountered.

Solution

Re-run the Sun ZFS BUI as root.

Click on Maintenance > Workflows

Double-click the "Oracle for Enterprise Manager Monitoring"

Re-enter the "oracle_agent" password,

click on the 2 check boxes

and

click on Apply to execute

(This will create / re-create the oracle_agent user.

Workflow needs to be run after purchasing the Sun ZFS Storage Appliance and every time, the new AK Software is upgraded.

Reference:

The Oracle Enterprise Manager System Monitoring Plug-in for Sun ZFS Storage Appliance Installation Guide

http://download.oracle.com/otn/java/oem/zfs/v13/Oracle_GC_Plugin_InstallGuide.pdf?AuthParam=1353446567_38b9120f1a7a28a6d5b5f115fb0e7749

page 3 - Configuring the Sun ZFS Storage Appliance

Procedure for additional diagnostic output:

Run the following procedure, including two java commands:

1. ssh to the box where the Agent monitoring the Sun ZFS is installed.
2. cd agent/plugins/oracle.sun.oss7.agent.plugin_12.1.0.2.0/scripts/emx/sun_storage_7000
3. Execute the following two java commands:

A. The following is the first one-line java command:
/u01/app/oracle/EMAgentBase/core/12.1.0.2.0/jdk/bin/java -classpath ./Oracle_Grid.jar:./ws-commons-java5-1.0.1.jar:./xmlrpc-common-3.1.2.jar:./xmlrpc-client-3.1.2.jar:./ws-commons-util-1.0.2.jar:./commons-logging-1.1.jar com.sun.s7000.client.RetrieveRawResult <Sun ZFS Storage Appliance hostname> <port_number> appliance.hostname

where
<Sun ZFS Storage Appliance hostname> needs to be filled in with the Sun ZFS Storage Appliance hostname
and
<port_number> needs to be filled in with the Port #

B. The following is the second one-line java command:
/u01/app/oracle/EMAgentBase/core/12.1.0.2.0/jdk/bin/java -classpath ./Oracle_Grid.jar:./ws-commons-java5-1.0.1.jar:./xmlrpc-common-3.1.2.jar:./xmlrpc-client-3.1.2.jar:./ws-commons-util-1.0.2.jar:./commons-logging-1.1.jar com.sun.s7000.client.RetrieveWorkflowResults <Sun ZFS Storage Appliance hostname> <port_number> "Oracle Get Configuration Service Status" 1.0 includeHeader Boolean false

<Enter>, will pause for further input, type:

InstanceUser=oracle_agent

<Enter>
InstancePassword=<your password>

<Enter>
<Ctrl-D>

Wait, possibly another <Ctrl-D> and <Enter>

File a bug to the Sun ZFS Plug-in group with the resulting output.

Note the follwoing recent development in the user interface:

Bug 20205814 - File Uploads need to support 11 digit format for MOS SRs

Bug 20205249 - appliance needs to handle 11 digit SR numbers

In the BUI select Maintenance -> System
Select "+" under "Support Bundles"
For Service Request number, enter: 3-10123456789

The BUI will return this error: Service Request number: Invalid service request number format

The user interface in the current manual file upload process prevents the input of an 11 digit reference code (SR number). Note that the assigned SR codes have recently changed from the former 10-digit to the new 11-digit format.

This internal content will be removed once bug 20205249 has been resolved.

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