How To Replace A Failed Disk in a D240 Media Tray:ATR:1499481.1:3

Asset ID:	1-71-1499481.1
Update Date:	2016-02-19
Keywords:

Solution Type Technical Instruction Sure

Solution 1499481.1 : How To Replace A Failed Disk in a D240 Media Tray:ATR:1499481.1:3

Applies to:

Sun Storage D240 (StorEdge) Media Tray - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Goal

This document describes detail procedure for disk replacement in a D240 Media Tray

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED:
None

TASK COMPLEXITY: 3

TIME ESTIMATE: 30 minutes

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

PROBLEM OVERVIEW:

There is a failed disk in the D240 Media Tray

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?:

The Sun StorEdge media tray contains a hard drive tray with removable hard drives. After following proper host software procedures, the center bay drives are hot-pluggable; that is, you can remove and replace the drives without turning power off to the media tray. The right and left bay are not hot pluggable, these require turning off the power to the media tray to service.

The software procedures are dependent on the host enviroment of the system attached to the D240 Media Tray.

WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE?:

1. Remove the front bezel from the media tray.
2. Locate the slot for the failed drive.

   The D240 can operate in either a Split or Full bus configuration, this is set by a switch located on the rear of the array. Locate this switch above the SCSI ports to confirm the D240 Media Tray configuration.

   Full Bus Configuration target ID
     -Lower (Center) drive bay ID 0
     -Upper (Center) drive bay ID 1
     -Right Bay ID 4
     -Left Bay ID 6

   Split Bus Configuration target ID
     -Upper (Center) drive bay ID 0
     -Right Bay ID 6

     -Lower (Center) drive bay ID 0
     -Left Bay ID 6

3. Remove the failed drive. After following proper software procedures, the drives are hot-pluggable.
   a. Attach an antistatic wrist strap to your wrist and to the media tray chassis.
   b. Open the bracket lever
   c. Firmly grasp the bracket lever and pull the drive straight out of the bay.
   d. Remove the wrist strap.

4. Install the drive.
   a. Attach an antistatic wrist strap to your wrist and to the media tray chassis.
   b. With the bracket lever opened, insert the drive into the drive bay, aligning the connector on the drive with the connector on the backplane.
   c. Slowly and gently push the drive in until the metal drive lever contacts the drive tray rib.
   d. Press the drive bracket lever closed until it latches.
   e. Remove the wrist strap.
   f. Replace the front bezel on the media tray.

OBTAIN CUSTOMER ACCEPTANCE WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO
RETURN THE SYSTEM TO AN OPERATIONAL STATE:

Confirm the replaced drive is available and accessible to the attached host.

References

<NOTE:1006519.1> - StorEdge D240 Media Tray Disk Sled Replacement
<NOTE:1010946.1> - General Guidance for Diagnosis (Disk Failures/Errors) and Replacing Internal Server Disks and JBOD Disks within Solaris

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