How to Obtain HP LTO-4 Dione Adapter Logs to Assist With Troubleshooting Oracle Key Manager Issues:ATR:1491745.1:2

Asset ID:	1-71-1491745.1
Update Date:	2016-01-21
Keywords:

Solution Type Technical Instruction Sure

Solution 1491745.1 : How to Obtain HP LTO-4 Dione Adapter Logs to Assist With Troubleshooting Oracle Key Manager Issues:ATR:1491745.1:2

Applies to:

Oracle Key Manager - Version 2.0.0 to 2.5 [Release 2.0]
Sun StorageTek Crypto Key Management System - Version All Versions to All Versions [Release All Releases]
HP LTO4 Tape Drive - Version Not Applicable and later
Information in this document applies to any platform.

Goal

How to obtain HP LTO-4 Dione Adapter logs to assist with troubleshooting Oracle Key Manager issues.

Solution

DISPATCH INSTRUCTIONS
   WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED?: Knowledge of Tape Hardware and use of Virtual Operator Panel (VOP).
   TIME ESTIMATE: 30 minutes
   TASK COMPLEXITY: 2

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:
   PROBLEM OVERVIEW: How to obtain HP LTO-4 Dione Adapter logs to assist with troubleshooting Oracle Key Manager issues
   WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?: HP LTO tape drive should be powered on.
   WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE?:

1) Connect laptop to customers service network, and launch Virtual Operator Panel.

2) Connect to suspect HP LTO-4 drive via IP address with VOP (Virtual Op Panel).

3) Go to "Service Drive" tab in VOP.

4) Click on "Support Files" and download the dump log. This can take 5 to 10 minutes.

OBTAIN CUSTOMER ACCEPTANCE
WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE?: N/A

PARTS NOTE: N/A

REFERENCE INFORMATION: HP LTO - Dione Log Extraction Procedure (Doc ID 1020770.1)

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