HP LTO - How to Remove a Stuck / Jammed Cartridge From Tape Drive

Asset ID:	1-71-1464432.1
Update Date:	2017-06-07
Keywords:

Solution Type Technical Instruction Sure

Solution 1464432.1 : HP LTO - How to Remove a Stuck / Jammed Cartridge From Tape Drive

Applies to:

HP LTO4 Tape Drive - Version All Versions and later
HP LTO5 Tape Drive - Version All Versions and later
HP LTO6 Tape Drive - Version All Versions and later
HP LTO3 Tape Drive - Version All Versions and later
Sun StorageTek SL48 Tape Library - Version All Versions and later
Information in this document applies to any platform.

Goal

This document will assist with removing a stuck / jammed cartridge from an HP LTO tape drive.

Solution

1.Attempt to unload/eject from the software application.
2.Shut down the software.
3.Wait for the drive to complete any operation in progress — Ready LED is solid green.
4.Press the eject button again.
5.Attempt the Tape Stuck test in L&TT. This test can overcome many non-physical causes of a stuck tape in stand-alone drives. Check the results when the test is complete for additional information and suggestions.
6.Attempt a force eject:
• Press and hold the eject button for 10 seconds.
• The force eject operation could take several minutes and it should not be interrupted.

Inspect the cartridge for damage and discard it if any is found.

CAUTION: If the drive was in the middle of a backup when the force eject was initiated, then that backup data might be lost.

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