How to Remove and Replace a SPARC T4-1B & Netra T4-1B Service Processor:ATR:1461236.1:0

Asset ID:	1-71-1461236.1
Update Date:	2017-11-28
Keywords:

Solution Type Technical Instruction Sure

Solution 1461236.1 : How to Remove and Replace a SPARC T4-1B & Netra T4-1B Service Processor:ATR:1461236.1:0

Applies to:

Sun Blade 6000 System - Version All Versions and later
SPARC T4-1B - Version All Versions and later
Netra SPARC T4-1B - Version All Versions and later
Information in this document applies to any platform.

Goal

How to Remove and Replace a SPARC/NETRA T4-1B Service Processor

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Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS ARE REQUIRED?: No special skills required, Customer Replaceable Unit (CRU) procedure

TIME ESTIMATE: 30 minutes

TASK COMPLEXITY: 0

REMOVAL/REPLACEMENT INSTRUCTIONS:

PROBLEM OVERVIEW: SP failure

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

NOTE: When possible, prior to replacement login to the ILOM/SP and check the reported version of System Firmware. If the server is running 8.9.5-8.9.5.a, update the System Firmware to 8.9.8 then proceed with replacement. This is to avoid running into "Error Reading Keyswitch Value" due to Bug 24489657.

DAMAGE ALERT: Perform a visual inspection of the replacement part to make sure that there are no damaged components, connectors, bent pins, damaged packages during shipping, etc. If the part is damaged, don't install it into the system, order a new part. Handle with caution and package carefully the return part to avoid any damages during shipping.

NOTE: When replacing the service processor (SP), you must backup/restore the configuration settings maintained in the SP. Before replacing the SP, save the configuration using the Oracle ILOM backup utility. Refer to the Oracle Integrated Lights Out Manager (ILOM) 3.2.x Documentation for instructions on backing up and restoring the Oracle ILOM configuration: https://docs.oracle.com/cd/E37444_01/html/E37446/z400371a1482122.html

Shut Down the Oracle Solaris OS
Prepare the Server Module for Removal
Remove the Server Module From the Modular System
Remove the Cover
ESD Safety Measures

WHAT ACTIONS ARE REQUIRED?:

Note: Following SP/ILOM replacement if any device used by the LDOM configuration is disabled or faulted, the system will attempt to boot into a degraded configuration (if possible) or will revert to the factory-default profile. So, if the system is using Oracle VM (LDom) we recommend as a precaution to perform a backup of the LDom configuration (per doc 1019720.1) prior to SP replacement

Remove Service Processor

1. If possible, save the ILOM configuration information for the SP.

2. If a REM is installed in the server module, remove the REM.

3. Push down on the tab to eject the SP card.
     Rotate the card up and off the retainer.
     Set the card on an antistatic mat.

Install Service Processor

1. Insert the replacement SP card into the retainer.
     Ensure that the tab is aligned with the key.

2. Seat the SP card into the connector by pressing the card toward the tabs while pressing down.
     When the SP card is in place, the lever will close.

3. Return the server module to the chassis.

4. Access Oracle ILOM on the SP.

If the replacement service processor detects that the service processor firmware is not compatible
with the existing host firmware, further action is suspended and the following message is displayed:

Unrecognized Chassis: This module is installed in an unknown or
unsupported chassis. You must upgrade the firmware to a newer
version that supports this chassis.

If you see this message, go to Step 5. Otherwise, go to Step 6.

5. Download the system firmware.

6. If you created a backup of the SP configuration, use the Oracle ILOM restore utility to restore the configuration.

7. Return the server module to operation.

NOTE: In case the FW upgrade via ILOM BUI fails, please use the CLI method (see example in doc 2019500.1). You may need a source of TFTP in order to upgrade firmware via CLI commands, for details refer to: Solaris[TM] Operating System: How to set-up a TFTP server. (Doc ID 1004474.1). See also doc 2076315.1 in References.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTIONS ARE REQUIRED TO RETURN THE SYSTEM TO AN OPERATIONAL STATE?:
Boot system and monitor boot sequence for errors. Test functionality of system:
1. Run the Solaris "fmadm faulty" and SP/ILOM "show faulty" command (if only ALOM is supported run "showfaults -v" command) to verify that the fault has been cleared.
2. Perform one of the following tasks based on your verification results:
   * If the previous steps did not clear the fault, refer to doc 1004229.1 for information about the tools and methods you can use to diagnose and clear
     component faults.
   * If the previous steps indicate that no faults have been detected, the component has been replaced successfully. No further action is required
3. Restart software applications per applicable administration guides to resume system operation.

PARTS NOTE:

https://support.oracle.com/handbook_private/Systems/SPARC_T4_1B/components.html#SystemServiceProcessor

https://support.oracle.com/handbook_partner/Systems/Netra_T4_1B/components.html#SystemServiceProcessor

REFERENCE INFORMATION:

SPARC T4-1B Server Module Service Manual: http://docs.oracle.com/cd/E22735_01/pdf/E22739.pdf

Netra SPARC T4-1B Server Module Service Manual: http://docs.oracle.com/cd/E25041_01/pdf/E25046.pdf

References

<NOTE:2076315.1> - Where to Find and How to use TFTP and ILOM CLI To Upgrade Firmware on T3, T4, T5, and T7 Systems when BUI Fails
<NOTE:2019500.1> - System firmware upgrade via ILOM BUI fails with "Package Structure Is Corrupted" on T4 systems
<NOTE:1004474.1> - Solaris[TM] Operating System: How to set-up a TFTP server.

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