How to Remove and Replace the SPARC T4-1B & Netra SPARC T4-1B Server Module Assembly:ATR:1461224.1:1

Asset ID:	1-71-1461224.1
Update Date:	2018-04-02
Keywords:

Solution Type Technical Instruction Sure

Solution 1461224.1 : How to Remove and Replace the SPARC T4-1B & Netra SPARC T4-1B Server Module Assembly:ATR:1461224.1:1

Applies to:

SPARC T4-1B - Version All Versions and later
Sun Blade 6000 System - Version All Versions and later
Netra SPARC T4-1B - Version All Versions and later
Sun Netra 6000 System - Version All Versions and later
Sun Netra 6000 Modular System M2 - Version All Versions and later
Information in this document applies to any platform.

Goal

How to Remove and Replace the SPARC T4-1B & Netra SPARC T4-1B Server Module Assembly

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Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
SPARC T4-1B/Netra T4-1B training is desirable but not required

TIME ESTIMATE: 60 minutes

TASK COMPLEXITY: 1

FIELD ENGINEER INSTRUCTIONS

PROBLEM OVERVIEW: Failed SPARC/NETRA T4-1B server module assembly

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

NOTE: When possible, prior to replacement login to the ILOM/SP and check the reported version of System Firmware. If the server is running 8.9.5-8.9.5.a, update the System Firmware to 8.9.8 then proceed with replacement. This is to avoid running into "Error Reading Keyswitch Value" due to Bug 24489657.

DAMAGE ALERT: Perform a visual inspection of the replacement part to make sure that there are no damaged components, connectors, bent pins, damaged packages during shipping, etc. If the part is damaged, don't install it into the system, order a new part. Handle with caution and package carefully the return part to avoid any damages during shipping.

NOTE: The LDOM configuration data (if any exists) needs to be saved before Server Module replacement to avoid loss of LDOM configuration, refer to doc 1019720.1 for details.

Shut Down the Oracle Solaris OS
Prepare the Server Module for Removal
Remove the Server Module From the Modular System
Remove the Cover
ESD Safety Measures

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

1. Prepare to take all ESD precautions when working with both the original server module and the new enclosure assembly.

2. Prepare to place all components on an antistatic mat unless you install each component immediately in the new enclosure assembly.

3. Remove the top cover from the original server module and the new enclosure assembly.

4. Transfer the drives from the original server module to the enclosure assembly.
    Caution - You must return each HDD to the bay from which it was removed. Use an adhesive note or another method to temporarily label the HDDs after you remove them

5. Transfer the drive fillers from the original server module to the enclosure assembly.

6. Transfer the FEM (if present) from the original server module to the enclosure assembly.
     Install the FEM in the same connectors in the enclosure assembly.

7. Remove the REM (if present) from the original server module.
     Before installing the REM in the enclosure assembly, move the SP card to the enclosure assembly.

8. Transfer the SP card from the original server module to the enclosure assembly.

9. Install the REM (if present) into the enclosure assembly.

10. Transfer the ID PROM from the original server module to the enclosure assembly.

11. Transfer the USB flash drive (if present) from the original server module to the enclosure assembly.
      Ensure that you install a USB flash drive only in the top slot of the connector.

12. (If needed) Transfer the battery to the enclosure assembly.
     If a battery is present in the new enclosure assembly, do not transfer the original battery.

13. Transfer the DIMMs from the original server module to the enclosure assembly.
     Move each DIMM to the same slot in the enclosure assembly.

14. Attach the cover to the enclosure assembly.

15. Insert the completed enclosure assembly in the same slot as the original server module.

16. Start the server module host.

17. Perform diagnostics to verify the proper operation of the server module.

18. Transfer the serial number and product number to the fruid of the new enclosure assembly, please contact Oracle Support.

Oracle Support can perform this activity remotely via shared shell / Webex / Oracle Beehive, otherwise it will need to be performed by an Oracle/Partner FSE)

Look for more information at below docs:
- How to update product serial number on systems which implement Top Level Identifier (TLI) functionality (Doc ID 1280913.1)
- How to use Restricted Shell on ILOM 3.0.10 and later platforms (Doc ID 1302296.1)
- How to access service mode and escalation mode on ILOM 3.x and later platforms (Doc ID 1019946.1)

Note - The replacement enclosure assembly does not have a label with the serial number on the front of the system, as was present on the original server module. Update any customer database that contains RFID data to include data from the RFID on the new enclosure assembly. The RFID on the original server module contained different values.

NOTE: If the service processor detects the host firmware on the replacement blade is not compatible with the existing service processor firmware, further action will be suspended and the following message will be displayed:
Unrecognized Chassis: This module is installed in an unknown or unsupported chassis. You must upgrade the firmware to a newer version that supports this chassis.

If you see the preceding message, continue to Step 19. Otherwise, skip the step.

19. Download the system firmware.
a. If necessary, configure the service processor NET MGT port so that it can access the network.
b. Log in to the service processor through the NET MGT port.
c. Download the system firmware. Follow the firmware download instructions in the Oracle ILOM documentation. You can load any supported system firmware version, including the firmware version that had been installed prior to replacing the motherboard.

NOTE: In case the FW upgrade via ILOM BUI fails, please use the CLI method (see example in doc 2019500.1). You may need a source of TFTP in order to upgrade firmware via CLI commands, for details refer to: Solaris[TM] Operating System: How to set-up a TFTP server. (Doc ID 1004474.1). See also doc 2076315.1 in References.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE FE/CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

Boot system and monitor boot sequence for errors. Test functionality of system:

1. Run the Solaris "fmadm faulty" and SP/ILOM "show faulty" command (if only ALOM is supported run "showfaults -v" command) to verify that the fault has been cleared.
2. Perform one of the following tasks based on your verification results:
* If the previous steps did not clear the fault, refer to doc 1004229.1 for information about the tools and methods you can use to diagnose and clear component faults.
* If the previous steps indicate that no faults have been detected, then the component has been replaced successfully. No further action is required
3. Restart software applications per applicable administration guides to resume system operation.

PARTS NOTE:

https://support.oracle.com/handbook_partner/Systems/SPARC_T4_1B/components.html

https://support.oracle.com/handbook_partner/Systems/Netra_T4_1B/components.html

REFERENCE INFORMATION:

SPARC T4-1B Server Module Service Manual at http://docs.oracle.com/cd/E22735_01/html/E22736

Netra SPARC T4-1B Server Module Service Manual at http://docs.oracle.com/cd/E25041_01/pdf/E25046.pdf

References

<NOTE:1280913.1> - How to update System, Chassis, and Product level Key Identity Properties on ILOM based systems which implement Top Level Identifier (TLI) functionality
<NOTE:1019946.1> - How to access service mode and escalation mode on ILOM 3.x and later platforms
<NOTE:1302296.1> - How to use Restricted Shell on ILOM 3.0.10 and later platforms
<NOTE:2076315.1> - Where to Find and How to use TFTP and ILOM CLI To Upgrade Firmware on T3, T4, T5, and T7 Systems when BUI Fails

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