Oracle Key Manager
 
Netra SPARC T4-1 Server
 
Sun StorageTek Crypto Key Management System
 
Netra T3-1
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: SPARC-CAP VCAP
 

Applies to:

Goal

 Service System Board

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To report errors or request improvements on this procedure,
please go to http://support.us.oracle.com and put a comment on Doc ID: 1458621.1
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Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
This procedure that must be performed by a qualified field service personnel.

Time Estimate: 120 minutes

Task Complexity: 2

FIELD ENGINEER INSTRUCTIONS

PROBLEM OVERVIEW: System Board failure

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
Shut down system and remove power from the server.

 WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

SPECIAL INSTRUCTIONS: When replacing a system board or REM card certain procedures will need to be followed if on board hardware raid volumes are configured. Failure to do so would result in the volumes not being seen after component is replaced. The volumes will need to be reactivated. This needs to be done for each on board controller path or REM. Please, refer to doc 1387771.1 for the necessary information.

NOTE: The LDOM configuration data (if any exists) needs to be saved before motherboard replacement to avoid loss of LDOM configuration, refer to doc 1019720.1 for details.

Remove the System Board:

1. Remove all fans.

2. Remove the hard drive fan.

3. Remove the DVD drive & then the DVD tray.

4. Remove the signal interface board.

5. Remove the PCIe2 mezzanine board.

6. Remove the PCIe2 riser cards.

7. Remove all cables from the motherboard.

8. Remove the DIMMs.  Make a note of the initial DIMM locations.

9. Remove the SP.

10. Remove the NVRAM.

11. Remove the 15 screws & 2 standoffs securing the motherboard to the chassis.

12. Lift the front edge of the motherboard up and off of the standoffs.

13. Lift the entire motherboard out of the chassis and set the motherboard aside


Install the System Board:

1. Align the motherboard to the location where it installs into the chassis.  The components point up, and the connectors are at the rear of the chassis.

2. Insert the rear of the motherboard into the rear panel of the chassis.

3. Pivot the motherboard down and onto the standoffs.

4. Align the holes in the motherboard to the ridges of the standoffs.

5. Install the 13 screws into the motherboard.

6. Tighten the screws, working from the center of the motherboard to the outer periphery.  Securely tighten the bus bar screws.

7. Install the NVRAM.

8. Install the SP.

9. Install the DIMMs in original locations.

10. Install all cables to the motherboard.

11. Install the PCIe2 riser cards.

12. Install the PCIe2 mezzanine board.

13. Install the signal interface board.

14. Install the DVD tray.

15. Install the hard drive fan.

16. Install the fans.

17. Install the cover and re-rack the system.

18. Connect a terminal or a terminal emulator (PC or workstation) to the SP SER MGT port & connect power to the system without powering on the host.

NOTE: If you do not see the message below, then skip Step 19.
  Unrecognized Chassis: This module is installed in an unknown or unsupported chassis. You must upgrade the firmware to a newer version that supports this chassis.

19. If a FW mismatch, Download the system firmware.
  If needed, configure the SP network port to enable the firmware image to be downloaded.

  Refer to the Oracle ILOM documentation for network configuration instructions.  Download the system firmware.
  Follow the firmware download instructions in the Oracle ILOM documentation

20. Check / correct the system date/time on the SP.  Also, ensure that OBP variables like boot-device & auto-boot? are configured as on the replaced board.

NOTE: Re-activate any RAID volumes that existed prior to replacing the motherboard. Only perform this task if your system had RAID volumes prior to replacing the motherboard. For details refer to doc 1387771.1.

NOTE: You can load any supported system firmware version, including the firmware revision that had been installed prior to the replacement of the motherboard.

CAUTION: In case the FW upgrade via ILOM BUI fails, please use the CLI method (see example in doc 2019500.1). You may need a source of TFTP in order to upgrade firmware via CLI commands, for details refer to: Solaris[TM] Operating System: How to set-up a TFTP server. (Doc ID 1004474.1). See also doc 2076315.1

NOTE: In some cases when updating the SysFW via CLI (and during CLI execution), it may fail with the following error:

If that happens, refer to doc 1517032.1 for the workaround steps (confirmed by FSEs to be a successful workaround in resolving the issue).

 
OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE FE/CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

Boot system and monitor boot sequence for errors. Test functionality of system:
1. Run the Solaris "fmadm faulty" and SP/ILOM "show faulty" command (if only ALOM is supported run "showfaults -v" command) to verify that the fault has been cleared.
2. Perform one of the following tasks based on your verification results:
   * If the previous steps did not clear the fault, refer to doc 1004229.1 for information about the tools and methods you can use to diagnose and clear component faults.
   * If the previous steps indicate that no faults have been detected, the component has been replaced successfully. No further action is required
3. Restart software applications per applicable administration guides to resume system operation.

PARTS NOTE: For the Netra T3-1: 542-0390 [F]  16-Core 1.65GHz System Board Assembly

   For the Netra T4-1: 7022520 [F] 8-Core 2.85GHz System Board Assembly  or  7042220 [F] 4-Core 2.85GHz System Board Assembly

REFERENCE INFORMATION: Netra SPARC T3-1 Service Manual, p/n E20689 or Netra SPARC T4-1 Service Manual, p/n E23206-xx

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