SPARC T4-2
 
Sun Blade X6450 Server Module
 
Sun Fire X4150 Server
 
Sun Fire X4440 Server
 
Sun Blade X6240 Server Module
 
Sun Fire X4540 Server
 
Sun Netra X4200 M2 Server
 
Sun Netra X4270 Server
 
Sun Fire X4250 Server
 
Sun Blade X6220 Server Module
 
Sun Fire X4200 Server
 
Sun Fire X4275 Server
 
Sun Netra X4450 Server
 
Sun Fire X4240 Server
 
Sun Fire X4200 M2 Server
 
Sun Blade X6440 Server Module
 
Sun Netra X6270 M2 Server Module
 
Sun Fire X4600 M2 Server
 
Sun Blade X6270 Server Module
 
Sun Server X2-8
 
Sun Fire X4470 Server
 
Sun Fire X4140 Server
 
Sun Fire X4270 M2 Server
 
Sun Fire X4100 M2 Server
 
Sun Blade X6275 Server Module
 
Sun Blade X6275 M2 Server Module
 
Sun Fire X4170 Server
 
Sun Blade X6250 Server Module
 
Sun Fire X2250 Server
 
Sun Fire X4270 Server
 
Sun Fire X4640 Server
 
Sun Netra X4250 Server
 
Sun Blade X6270 M2 Server Module
 
Sun Fire X2270 M2 Server
 
Sun Fire X4100 Server
 
Sun Blade X6420 Server Module
 
Sun Fire X4600 Server
 
Sun Server X2-4
 
Sun Fire X4500 Server
 
Sun Fire X4800 Server
 
Sun Fire X4170 M2 Server
 
Sun Fire X4450 Server
 

PLA-Support>Sun Systems>x86>Server>SN-x64: MISC-SERVER
 

Applies to:

Goal

You may see either one or both of these warnings on the service processor.

On the GUI interface:

"Warning: The system appears to be in manufacturing test mode. Contact Service immediately."

or

On the CLI interface:

Warning: The system appears to be in manufacturing test mode.
Contact Service immediately.

Solution

The service processor inadvertently has the manufacturing test mode still enabled.  This can also happen when a field engineer needs to make FRU related changes on the SP but did not disable the test/service mode.

To correct the issue and stop the warning message, perform a "factory reset" from either from GUI or CLI. 

Oracle Support might be able to correct the issue remotely if remote access to the SP can be provided. 

This is an indication that the ILOM has the Sun Service mode enabled.  When enabled, this will allow the user to run restricted service commands. 

This mode can be disabled by two methods:

By Oracle personnel by running the following command:

bash-2.05b# /usr/local/bin/sunserviceacct disable

Note:  An escalation mode password should not required if the sunservice login account is enabled.  Simply login as sunservice and run the command listed.  If you cannot access via sunservice as expected, see the feedback from don.yee, below. 
After that command is issued then sunservice login account will be disabled (and, if needed, to get to the root password after that an escalation mode password is required.)

See documents:

   1626261.1 Enable/disable sunservice account in ILOM v3.x.
   1019946.1 to create an escalation mode account & to get into escalation mode.

Feedback from don.yee@oracle.com

Tried using this for a 7420 (which uses X4470 or M2) and it says you can log in as sunservice. System was shipped with the service mode on, attempted to log in as sunservice with no password, per document 1626261.1 and it would not let me in. I also tried the root password with the sunservice username. In the end, I had to create a new user and put it in escalation mode to disable with /usr/local/bin/sunserviceacct disable and then delete the account when I was done.

Perform a "factory reset" either from GUI or CLI.  WARNING! This will cause any custom configuration (such as the IP configuration to be changed)

Reset the Oracle ILOM Configuration to Defaults (GUI method)

• To reset the Oracle ILOM configuration to defaults, you need the Admin (a) role enabled.

1. Log in to the Oracle ILOM SP or CMM web interface.
2. Click Maintenance --> Configuration Management.

   The Configuration Management page appears.

   
   
3. In the Reset Defaults drop-down list, click Reset Defaults, and then select one of the following options:
   

   • Factory - If you want to reset all of the Oracle ILOM configuration data to the default settings and also erase the log files, select Factory and click Reset Defaults. The next time the Oracle ILOM SP reboots, the configuration will be restored to the default settings and the log files will be erased.

   • None - If you want to cancel the reset to defaults operation just previously issues, select None and click Reset Defaults. The previously issued reset to defaults operation is canceled provided the None option is executed before the Oracle ILOM SP reboots.

Reset the Oracle ILOM Configuration to Defaults (CLI method)

• To reset the Oracle ILOM configuration to the default settings, you need the Admin (a) role enabled.

1. Log in to the Oracle ILOM CLI SP or CMM.
2. Change to the /SP directory, type:
   -> cd /SP

    

3. Type one of the following commands, depending on the option you select to reset the default settings.
   
   • If you want to reset the Oracle ILOM configuration using the factory option, type:
     -> set reset_to_defaults=factory

      

     On the next reboot of the Oracle ILOM SP, the Oracle ILOM configuration default settings will be restored and the log files will be erased.

   • If you want to cancel a reset operation just previously specified, type:
     -> set reset_to_defaults=none

      

     The previously issued reset_to_defaults command is canceled provided the reset_to_defaults=none command is issued before the Oracle ILOM SP reboots.

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