How to run an ILOM Snapshot on a Sun/Oracle X86 System

Asset ID:	1-71-1448069.1
Update Date:	2018-01-22
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Solution Type Technical Instruction Sure

Solution 1448069.1 : How to run an ILOM Snapshot on a Sun/Oracle X86 System

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PLA-Support>Sun Systems>x86>Server>SN-x64: MISC-SERVER
 _Old GCS Categories>Sun Microsystems>Servers>x64 Servers

In this Document

Goal

Solution

References

Applies to:

Sun Fire X4470 Server - Version Not Applicable and later
Sun Fire X4500 Server - Version Not Applicable and later
Sun Fire X4140 Server - Version Not Applicable and later
Sun Fire X4100 Server - Version Not Applicable and later
Sun Blade X6250 Server Module - Version Not Applicable and later
Information in this document applies to any platform.

Goal

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - Sun x86 Systems

Oracle Support may request an ILOM snapshot be collected and uploaded to aid and assist with troubleshooting.
This document explains how to run an ILOM Snapshot on a Sun/Oracle X86 System from either the web GUI interface or from the CLI prompt.
This document shows information for ILOM 2.x, 3.x and 4.x to quickly collect a snapshot.
For additional detail in ILOM 3.x and later, see the document listed under the reference section.

Solution

Note:
If you are collecting an ILOM snapshot for Private Cloud Appliance or Virtual Cloud Appliance, refer to
How to Collect an ILOM Snapshot from a Private Cloud Appliance (PCA) or Virtual Cloud Appliance (VCA) Node (Doc ID 1591199.1)

To collect SP data using the Snapshot data collector utility, you may need the Admin (a) role enabled.

Method #1 - From the service processor webGUI interface.

Log in to the ILOM web interface.
Select Maintenance -> Snapshot. (ILOM 2.x and 3.0)
Select ILOM Administration -> Maintenance -> Snapshot (ILOM 3.1 and greater)

The Service Snapshot Utility page appears.

ILOM 2.x and 3.0 will look similar to this:

Snapshot

ILOM 3.1, 3.2 and 4.0 will look similar to this:

ILOM 3.1

Unless otherwise directed, select the desired Data Set: Normal

Normal - Specifies that ILOM, operating system, and hardware information is collected.

Important

Do not enable this option: 'Collect Only Log Files From Data Set'. Doing so will limit the snapshot to a much smaller sub-section of log files.

Select one of the following methods to transfer the output file:

Browser

Click Run.

A Save As dialog box appears.

In the dialog box, specify the directory to which to save the file and the file name.

Click OK.

The file is saved to the specified directory.

=======================================================================

Method #2 - From the service processor CLI interface.

1. Log in to the ILOM CLI interface.

# ssh xxx.xxx.xxx.xxx

Password:

2. You will see a similar output:

Sun(TM) Integrated Lights Out Manager
Version 2.0.2.5
Copyright 2007 Sun Microsystems, Inc. All rights reserved.
Use is subject to license terms.

->

3. After the '->' prompt, type the command in below:

-> set /SP/diag/snapshot dataset=normal

Set 'dataset' to 'normal'

4. Type the following command:

-> set /SP/diag/snapshot dump_uri=sftp://user:<password>@<ip address of host>/<directory>

Examples:

-> set /SP/diag/snapshot dump_uri=sftp://root:password@10.10.10.17/temp

If the password contains special characters then put double quotes around the password

-> set /SP/diag/snapshot dump_uri=sftp://root:"pw with blanks"@10.10.10.17/temp

or use use the related Hex ASCII values

-> set /SP/diag/snapshot dump_uri=sftp://root:pw with blanks@10.10.10.17/temp

5. Next cd to the snapshot directory and view the status:

-> cd /SP/diag/snapshot
-> show

* Verify that the status shown under properties is 'Running':

Properties:

dataset = normal
dump_uri = (Cannot show property)
encrypt_output = false
** result = Running **

IMPORTANT
Wait for the snapshot process to complete. It may take several minutes.
Continue to check until the status is shows 'Snapshot Complete'
Do not use, access, view, copy or move the snapshot file until it has completed.

6. You can now exit the CLI interface and find your snapshot in the directory you specified.

The file name will look similar to this example:

gl-x64-sp_10.1.1.55_2012-03-07T07-24-50.zip

Do not rename the snapshot file.

Note:
ILOM 1.x firmware does not have snapshot data collector.
ILOM 2.x firmware may or may not have snapshot data collector enabled depending on the platform. If your platform does have it enabled, please note the data it collects is quite limited and the snapshot may not be too helpful for support.

References

<NOTE:1020204.1> - Collecting snapshot on ILOM 3.x and later platforms

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