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In this Document

Goal

Solution

Check platform health at Operating System levelOracle x86 systems support Oracle Solaris™, Red Hat Enterprise Linux, SuSE Enterprise Linux and the Windows operating system.

Generate an Oracle Explorer Data Collector Utility output with the command:

Execute SuSE Linux Enterprise Server supportconfig utility:

Execute Red Hat Enterprise Linux sosreport utility/:

Execute VMware vm-support utility:

Windows MPS Report utility

Core dump generation

References

Applies to:

Goal

Collect Operating System Data to Troubleshoot x86 Platforms.

Solution

Check platform health at Operating System levelOracle x86 systems support Oracle Solaris™, Red Hat Enterprise Linux, SuSE Enterprise Linux and the Windows operating system.

When troubleshooting an issue on these platforms it can be useful to verify if any hardware or software issue has been reported at O/S level and if platform related patches are up-to-date.

The following O/S specific commands are tools that collects information about each operating system, such as what kernel is running, currently loaded drivers, configuration files, log files, etc. Each of these tools must be collected as root, the output archive will be generated under /tmp

Generate an Oracle Explorer Data Collector Utility output with the command:

Oracle Explorer software is a support tool used to collect pertinent data from a system running the Oracle Solaris™ Operating System. Oracle engineers use Explorer to describe a system's configuration or to troubleshoot a problem.

Oracle Explorer is part of the STB (Services Tools Bundle) that can be downloaded from My Oracle Support (MOS):

More details about Oracle Explorer, Services Tools Bundel and available options:
Oracle Services Tools Bundle (STB) - RDA/Explorer, SNEEP, ACT (Doc ID 1153444.1)

Execute SuSE Linux Enterprise Server supportconfig utility:

For more options refer to the manual pages:

Execute Red Hat Enterprise Linux sosreport utility/:

For Red Hat Enterprise Linux 4.5 and earlier use sysreport instead.

Refer to the manual pages for more options:

Execute VMware vm-support utility:

For more information refer to VMware knowledge document:
Collecting diagnostic information for VMware Server
kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1967

Windows MPS Report utility

Download and install the MPS_REPORTS utility from the Microsoft Download Center:

https://www.microsoft.com/en-us/download/default.aspx

Core dump generation

To troubleshoot a system hang and define if the problem is hardware or software related it is recommended to collect a crash dump. Instructions on how to configure and initiate forced crash dumps for Solaris are described in the following MOS document:

Solaris[TM] Operating System: How to force a kernel core dump on an x86 system (Doc ID 1003085.1)

Some Oracle x86 platforms have an NMI switch at the back of the system that generates an interruption to stop the Operating System and force a core dump. The NMI interruption can be generated as follow:

• Pressing the NMI physical button at the back of the server
• Using the ILOM web GUI "Generate NMI" button located under the diagnostic tab
• Executing the command below at ILOM prompt:

Note that NMI data collection must be configured to collect a core dump in case of interruption. Refer to your Operating System documentation if required.

To assist with possible system hang refer to the following document:
How to check if your x86 platform "system hang" actually is a system hang (DocID 1012991.1)

Caution: Before reviewing O/S related data it is also recommended to verify if the Operating System installed is supported or certified for this particular Oracle x86 Server to avoid any driver or compatibility issue.

For other Operating Systems refer to the third-party support vendor to get the procedure about how to collect a crash dump.

References

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