Oracle Key Manager
 
Netra SPARC T4-1 Server
 
SPARC T4-1
 
Sun StorageTek Crypto Key Management System
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: SPARC-CAP VCAP
 

Applies to:

Goal

Replacing T4-1 Service Processor

*************************************************************************************
To report errors or request improvements on this procedure, please Add a comment on Doc ID: 1414102.1
*************************************************************************************

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS ARE REQUIRED?:  No special skills required, Customer Replaceable Unit (CRU) procedure

Time Estimate: 30 minutes

TASK COMPLEXITY: 0

REMOVAL/REPLACEMENT INSTRUCTIONS

PROBLEM OVERVIEW: Service processor failure

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?:

 Remove Service Processor

Note - This is a cold service procedure that can be performed by customers.
Caution - The server must be fully shut down and the power cords disconnected.
Caution - This procedure involves handling circuit boards that are extremely sensitive to static electricity. Ensure that you follow ESD preventative practices to avoid damaging the circuit boards. Components inside the chassis might be hot. Use caution when servicing components inside the chassis.

WHAT ACTIONS ARE REQUIRED:

Note - After you replace the service processor, restoring the SP configuration will be much simpler if the configuration has been saved using the Oracle ILOM backup utility. If the configuration has not been backed up, do so now, if possible.

Note - If you want to retain the same version of the system firmware with the new service processor, note the current version before you remove the service processor.

1. Perform the preliminary steps required for cold service procedures.
2. Extend the server out of the rack.
3. (SPARC only) If you can access the rear area of the server without removing the server from the rack, go to Step 4, otherwise remove the server from the rack:
   * Unplug all cables from the server.
   * Remove the Server From the Rack.

4. Remove the top cover.
5. Attach an antistatic wrist strap.

5a. (Netra only) Remove the PCI Mezzanine Board.
6. If there are any PCIe cards installed in riser 2, remove them. This will require removing riser 2 first.
7. Grasp the scalloped depressions along the short edges of the service processor module and pull up to disengage the socketed edge of the module.
   * The service processor’s connector is located next to the module’s edge that is closest to the riser.

8. Lift the module up and out of the chassis.


Install Service Processor

1. If the server is connected to a power source, shut the server down fully and unplug any power cords.
2. Extend the server out of the rack.
3. If you can access the rear area of the server without removing the server from the rack, go to Step 4, otherwise remove the server from the rack:
   * Unplug all cables from the server.
   * Remove the Server From the Rack.

4. Remove the top cover.
5. Tilt the service processor module and align it with the tab on the motherboard service processor support.
6. Press the module straight down until it is fully seated in its socket.  Tighten the screws to a torque of 4 lbs-in +/- 0.5 to avoid overtorqueing the SP to the standoffs to avoid damage to the SP.
Caution - If the module does not slide into the socket with relative ease, do not force it. It may be that the module’s pins are not perfectly aligned with the socket. Excessive force could damage the pins, socket, or both.

7. Return the server to an operational condition.   Perform the following procedures before going on to Step #8:
   a. Install the top cover.
   b. Install the server in the rack.
   c. Connect the power cords to the server.

8. Prior to powering on the server, connect a terminal or a terminal emulator (PC or workstation) to the service processor SER MGT port.
NOTE: If the replacement service processor detects that the service processor firmware is not compatible with the existing host firmware, further action will be suspended and the following message will be displayed:

Unrecognized Chassis: This module is installed in an unknown or unsupported chassis. You must upgrade the firmware to a newer version that supports this chassis.

If you see this message, go on to Step #9.

9. Download the system firmware. You can load any supported system firmware version, including the firmware version that was installed prior to replacing the service processor.
a. Configure the service processor NET MGT port so that it can access the network, and log in to the service processor through the NET MGT port. Refer to the Oracle ILOM documentation for network configuration instructions.
b. Download the system firmware.
Follow the firmware download instructions in the Oracle ILOM documentation and the specific firmware patch.

NOTE: In case the FW upgrade via ILOM BUI fails, please use the CLI method (see example in doc 2019500.1). You may need a source of TFTP in order to upgrade firmware via CLI commands, for details refer to: Solaris[TM] Operating System: How to set-up a TFTP server. (Doc ID 1004474.1)

c. If you created a backup of your Oracle ILOM configuration, use the ILOM restore utility to restore the configuration of the replacement service processor.
Refer to the Oracle ILOM documentation for instructions.

10. Power on the server.

11. Verify the service processor functionality.

12. Set the ILOM time/date (-> set /SP/clock datetime=MMDDhhmmYYYY.ss)

NOTE: In case the FW upgrade via ILOM BUI fails, please use the CLI method (see example in doc 2019500.1). You may need a source of TFTP in order to upgrade firmware via CLI commands, for details refer to: Solaris[TM] Operating System: How to set-up a TFTP server. (Doc ID 1004474.1). See also doc 2076315.1 in References.

ALERT: In some cases when updating the SysFW via CLI (and during CLI execution), it may fail with the following error:

If that happens, refer to doc 1517032.1 for the workaround steps and the fix.

13. Restore the service processor configuration information that you backed up earlier.

At the ILOM prompt, type:

-> cd /SP/config
-> load -source uri target

The acceptable values for uri are:
- tftp
- ftp
- sftp
- scp
- http
- https

- target is the remote location where you stored the configuration information.

For example:

-> load -source tftp://129.99.99.99/pathname

14. Set ILOM date/time (-> set /SP/clock datetime=MMDDhhmmYYYY.ss)

15. Verify the service processor.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTIONS ARE REQUIRED TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Boot system and monitor boot sequence for errors. Test functionality of system:
1. Run the Solaris "fmadm faulty" and SP/ILOM "show faulty" command (if only ALOM is supported run "showfaults -v" command) to verify that the fault has been cleared.
2. Perform one of the following tasks based on your verification results:
   * If the previous steps did not clear the fault, refer to doc 1004229.1 for information about the tools and methods you can use to diagnose and clear
     component faults.
   * If the previous steps indicate that no faults have been detected, the component has been replaced successfully. No further action is required
3. Restart software applications per applicable administration guides to resume system operation.


PARTS NOTE:
https://support.oracle.com/handbook_private/Systems/SPARC_T4_1/components.html#SystemServiceProcessor
or:

https://support.oracle.com/handbook_private/Systems/Netra_T4_1/components.html#SystemServiceProcessor

REFERENCE INFORMATION: SPARC T4-1 Server Service Manual http://docs.oracle.com/cd/E22985_01/index.html or Netra SPARC T4-1 Service Manual, p/n E23206-xx

References

This solution has no attachment