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Asset ID: 1-71-1403433.1
Update Date:2016-05-13
Keywords:
Solution Type  Technical Instruction Sure

Solution  1403433.1 :   ODA (Oracle Database Appliance): How To Set and View the Oracle Database Appliance Serial Number in MOS  

Related Items 
    

  • Oracle Database Appliance Software
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  • Oracle Database Appliance
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Related Categories 
    

  • PLA-Support>Eng Systems>Exadata/ODA/SSC>Oracle Database Appliance>DB: ODA_EST
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  • _Old GCS Categories>ST>Server>Engineered Systems>Oracle Database Appliance>Licensing and Sales
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  • _Old GCS Categories>ST>Server>Engineered Systems>Oracle Database Appliance>Patching
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Created from <SR 3-5193988151>


Applies to:  

Oracle Database Appliance - Version All Versions to All Versions [Release All Releases]
Oracle Database Appliance Software - Version 2.1.0.1 to 12.1.2.6 [Release 2.1 to 12.1]
Information in this document applies to any platform.



Goal


How to set and then view a new Oracle Database Appliance Serial number in MOS




Solution


 
To view the serial number in MOS you need to have access to the Hardware CSI and Serial number  of the ODA machine listed in the MOS. The process is explained as below :


1) First the Customer Admin needs to add the ODA hardware CSI including hardware information into the MOS Profile, choose the Company name  and then Click "Request Access"

2) Under Accounts and Privileges: The CSI Status turns to   "Pending Oracle Approval"
     *Please allow some time for request to be processed*

The support SLA is from 2 hours to 24 hours  
Support checks that the CSI admin user email id has the same domain as the Company. That means the Partners would not be able to generate the core key
for their customers using their email id.

3) An email is sent to the MOS CSI account admin giving the details of the CSI Request if it is Approved 

4) If not logging out of the MOS , then please REFRESH the page

5) Once the CSI shows the status as "Approved" you can see the Serial number of the Oracle Database Appliance



 


Related Topics


Document : 2095097.1 - ODA How To Identify the Serial Number for the Oracle Database Appliance
Document : 1447093.1 - Oracle Database Appliance - Steps to Generate a Key via MOS to change your CORE Count and apply this Core Key 
Document : 1638577.1 - ODA Troubleshooting ODA Core Key Generation and Application Problems



 


References
<NOTE:1447093.1> - Oracle Database Appliance - Steps to Generate a Key via MOS to change your CORE Count and apply this Core Key
<NOTE:1638577.1> - ODA Troubleshooting ODA Core Key Generation and Application Problems
<NOTE:2095097.1> - ODA How To Identify the Serial Number for the Oracle Database Appliance 



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