Sun Storage 7000 Unified Storage System: How to collect SP/ILOM diagnostic data

Asset ID:	1-71-1400578.1
Update Date:	2018-01-01
Keywords:

Solution Type Technical Instruction Sure

Solution 1400578.1 : Sun Storage 7000 Unified Storage System: How to collect SP/ILOM diagnostic data

Applies to:

Sun Storage 7410 Unified Storage System - Version All Versions and later
Sun Storage 7310 Unified Storage System - Version All Versions and later
Sun ZFS Storage 7420 - Version All Versions and later
Sun Storage 7210 Unified Storage System - Version All Versions and later
Sun Storage 7110 Unified Storage System - Version All Versions and later
7000 Appliance OS (Fishworks)

Goal

The purpose of this document is to assist in collecting data from the Service Processor (SP) for further troubleshooting by Oracle support.

Solution

First step is to determine the Service Processor ( SP ) IP address

Go to Web BUI: Maintenance
Go to Hardware
Select the controller chassis, the Head
Go to "Show Details"
Go to "SP"

From there the IP address assigned to the ILOM or Service Processor can be obtained.

From the CLI you can use the following command line after logging into the Sun Storage 7000 Unified Storage System

ZFS700:> maintenance hardware select chassis-000 select sp ls
Properties:
                   macaddr = 0:14:4f:f7:dd:70
                ipaddr_src = dhcp
                    ipaddr = 192.168.1.10
                    subnet = 255.255.255.0
                   gateway = 192.168.1.1

With the IP address, you are now ready to use the following documents:

How to run an ILOM Snapshot on a Sun/Oracle X86 System (Doc ID 1448069.1)
Collecting snapshot on ILOM 3.x and later platforms (Doc ID 1020204.1)

The utility collects log files, runs various commands and collects their output, and sends the data collection as a zip file to a user defined location.

Sun Storage 7000 Unified Storage System: Service Processor (SP) Issues (Doc ID 1168273.1)
Oracle Integrated Lights Out Manager (ILOM) 3.0 HTML Documentation Collection

ILOM Service Processor sunservice commands for Sun Fire[TM] X4100 Server (applies to SFX4200/SFX4500/SFX4600 also) (Doc ID 1004226.1)

collectHostStatus.sh' is a utility in the ILOM Service Processor (SP) firmware .
is used to collect host status information for analysis by developers, when a server is malfunctioning. IPMI sensor information, IPMI sel log history, and optionally detailed server cpu status information are collected.

Sun Storage 7000 Unified Storage System: How to collect data from SP (Doc ID 1395915.1)
- shows two method can be used for collect data from the SP.
- SP CLI or with ipmitool.
  By using the SP CLI or with ipmitool.
  Below are the commands to be run depends on which method are used.
Tools: ILOM SnapshotMiner

*** Checked for currency - 01-JUN-2016 ***

*** Checked for currency - 01-JAN-2018 ***

References

<NOTE:1020204.1> - Collecting snapshot on ILOM 3.x and later platforms
<NOTE:1267544.1> - Older versions of the Service Processor firmware on Sun Storage 7110, 7210, 7310 and 7410 can leak memory.
<NOTE:1174698.1> - Oracle ZFS Storage Appliance: How to check the SP BIOS revision level
<NOTE:1004226.1> - ILOM Service Processor sunservice commands for X4100 Server (applies to X4200/X4500/X4600 also)
<NOTE:1155200.1> - PSH Procedural Article for ILOM-Based Diagnosis
<NOTE:1324444.1> - Sun Storage 7000 Unified Storage System: Fan Troubleshooting
<NOTE:1402253.1> - Sun Storage 7000 Unified Storage System: How to Collect Service Processor Data Using ipmitool Commands
<BUG:15621864> - SUNBT6925325 ELWOOD CHASSIS FAN BOARD INTERMITTENTS CAUSING FANS TO "DISSAP
<NOTE:1395915.1> - Sun Storage 7000 Unified Storage System: How to collect data from SP

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