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In this Document

Goal

Solution

References

Applies to:

Goal

How to Remove and Replace a Single/SIMPLEX 2500 RAID Controller

Solution

Video - How to Remove and Replace 2500 Simplex RAID Controller (2:31)

Video - Sun Storage 2500 Simplex RAID Controller Removal and Replacement JPN (2:31)

DISPATCH INSTRUCTIONS
- WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED:
Common Array Manager
- TIME ESTIMATE:40 minutes
- TASK COMPLEXITY:0

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:
- PROBLEM OVERVIEW:
25x0 Simplex Controller needs to be replaced.

- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?:
1.  Stop all I/O before starting.

2.  Do NOT power off the array. 

- WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE:

NOTE: If ASR is enabled, it should be deactivated temporarily before servicing the equipment so that additional unnecessary Service Requests are not created.

DEACTIVATING ASR WITH CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor.

DEACTIVATING ASR WITH CAM 6.9 OR EARLIER: Before proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Uncheck the box "Enable ASR for this array" under the section "Monitoring for This Array". If the box is already unchecked, there is no action required. Remember the status however, as it will matter in step 3 of REACTIVATING ASR WITH CAM 6.9 OR EARLIER below.
4. Click on "Save" if you have unchecked the box in step 3 above.

1.  Log into Common Array Manager

2.  Launch the Service Advisor.

3.  Follow the steps for Controller Removal/Replacement.

4.  If CAM can not contact the array after being powered on for 2 or more minutes, proceed to step 5.

5.  Verify that your CAM version is 6.2.0 or higher.

6.  Verify the controller IP address is correct, this requires a serial connection to the controller.  Reference: Sun StorageTek 2500 Series Array Hardware Installation Guide

7.  Run the following csmservice command. The correct controller firmware will be loaded, the array will reboot.

 csmservice -i -a <array-name> -Z UNLOCK -w 
                              OR
 csmservice -i -a <array-name> -f -Z UNLOCK -w

OBTAIN CUSTOMER ACCEPTANCE
- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

REACTIVATING ASR with CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor. If ASR was not enabled before beginning this procedure, selecting "Release the tray from maintenance" will not activate it.

REACTIVATING ASR WITH CAM 6.9 OR EARLIER: After proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Check the box "Enable ASR for this array" under the section "Monitoring for This Array". Do this ONLY if you unchecked the box in step 3 of DEACTIVATING ASR WITH CAM 6.9 OR EARLIER. If you found the box was unchecked, leave it unchecked now.
4. Click on "Save" if you have checked the box to reactivate ASR.


REFERENCE INFORMATION:
Array Documentation [Release Notes]  at http://docs.oracle.com/cd/E19508-01/820-6247-13/820-6247-13.pdf
Array Documentation  at http://docs.oracle.com/cd/E19508-01/index.html

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