Sun Storage 2530-M2 Array
 
Sun Storage 2540-M2 Array
 

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In this Document

Goal

Solution

References

Applies to:

Goal

How to Remove and Replace a 2530-M2/2540-M2 Disk Array Battery

Solution

Video - How to Remove and Replace 2540-M2/2530-M2 Controller Battery (3:16)

Video - Sun Storage 2530/2540 M2 Battery Removal and Replacement JPN (3:17)

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ADMINISTRATOR OR ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)

None. This is a Customer Replaceable Unit with no training requirement.


WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?:
Array should be powered up and online, and the management host available for reference and access to the CAM Service Advisor.

TIME ESTIMATE: 20 minutes

TASK COMPLEXITY: 0

FIELD ENGINEER INSTRUCTIONS

PROBLEM OVERVIEW:
The system has determined that one or both Write Cache Batteries has failed or is nearing expiration.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

NOTE: If ASR is enabled, it should be deactivated temporarily before servicing the equipment so that additional unnecessary Service Requests are not created.

DEACTIVATING ASR WITH CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor.

DEACTIVATING ASR WITH CAM 6.9 OR EARLIER: Before proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Uncheck the box "Enable ASR for this array" under the section "Monitoring for This Array". If the box is already unchecked, there is no action required. Remember the status however, as it will matter in step 3 of REACTIVATING ASR WITH CAM 6.9 OR EARLIER below.
4. Click on "Save" if you have unchecked the box in step 3 above.

1. Log into CAM and verify that the battery is Failed, Expired, or Nearing Expiration
2. Follow the Battery Removal and Replacement instructions in the CAM Service Advisor(SA) for the array.

NOTE: There are instructions in the SA that state not to remove the battery if the Blue LED on the battery is NOT LIT. These can be ignored, if the battery is not in a Failed or Expired state. This will not invalidate the warranty.

NOTE: Once the controller is removed from its slot, you must insert the controller air blocker into the open controller slot to ensure the correct airflow. This step is not covered in the attached video demonstration.

3. Verify that the battery is charging, then, if necessary, repeat for the other battery.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
1. Verify that the battery age has been reset for each battery replaced.
2. Verify that the alarms for battery have been removed from the alarms list.
3. Notify the customer that charging time for each battery can take up to 14 hours before write cache is restored.

REACTIVATING ASR with CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor. If ASR was not enabled before beginning this procedure, selecting "Release the tray from maintenance" will not activate it.

REACTIVATING ASR WITH CAM 6.9 OR EARLIER: After proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Check the box "Enable ASR for this array" under the section "Monitoring for This Array". Do this ONLY if you unchecked the box in step 3 of DEACTIVATING ASR WITH CAM 6.9 OR EARLIER. If you found the box was unchecked, leave it unchecked now.
4. Click on "Save" if you have checked the box to reactivate ASR.

REFERENCE INFORMATION: The Service Advisor in CAM

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