Sun Storage 2530-M2 Array
 
Sun Storage 2540-M2 Array
 

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In this Document

Goal

Solution

Applies to:

Goal

How to Remove and Replace a 2530-M2/2540-M2 Disk Array RAID Controller

Solution

DISPATCH INSTRUCTIONS

TIME ESTIMATE: 60 minutes

TASK COMPLEXITY: 0

WHAT SKILLS DOES THE ADMINISTRATOR OR ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)

None. This is a Customer Replaceable Unit with no training requirement.

FIELD ENGINEER INSTRUCTIONS

PROBLEM OVERVIEW:
RAID Controller has been determined as failed.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
Array power must be on. DO NOT replace the controller with the power off.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

NOTE: If ASR is enabled, it should be deactivated temporarily before servicing the equipment so that additional unnecessary Service Requests are not created.

DEACTIVATING ASR WITH CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor.

DEACTIVATING ASR WITH CAM 6.9 OR EARLIER: Before proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Uncheck the box "Enable ASR for this array" under the section "Monitoring for This Array". If the box is already unchecked, there is no action required. Remember the status however, as it will matter in step 3 of REACTIVATING ASR WITH CAM 6.9 OR EARLIER below.
4. Click on "Save" if you have unchecked the box in step 3 above.

1. Using CAM, verify the controller status as OFFLINE. If it is not OFFLINE, use the Service Advisor for the array under Place the Controller Offline.
2. Use the Service Advisor procedure for Controller Removal and Replacement to replace the controller.

NOTE: Once the controller is removed from its slot, you must insert the controller air blocker into the open controller slot to ensure the correct airflow. This step is not covered in the attached video demonstration.

NOTE: Please be aware to transfer the battery from the original controller into the new replacement controller. This step is also mentioned in CAM Service Advisor

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
1. Alarms for Offline Controller, RPA Memory Error, Drive Tray Lost Redundancy, and Drive Path Degraded no longer present on the system.
2. Controllers are both in an Online Status
3. Check for any Volumes not on their preferred path, look at the hosts that access them, and failback the paths.

REACTIVATING ASR with CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor. If ASR was not enabled before beginning this procedure, selecting "Release the tray from maintenance" will not activate it.

REACTIVATING ASR WITH CAM 6.9 OR EARLIER: After proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Check the box "Enable ASR for this array" under the section "Monitoring for This Array". Do this ONLY if you unchecked the box in step 3 of DEACTIVATING ASR WITH CAM 6.9 OR EARLIER. If you found the box was unchecked, leave it unchecked now.
4. Click on "Save" if you have checked the box to reactivate ASR.


REFERENCE INFORMATION: The Service Advisor in CAM

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