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In this Document

Goal

Solution

Applies to:

Goal

How to Remove and Replace a StorageTek 2500 Array / Sun Storage 2500-M2 Power Supply

Solution

DISPATCH INSTRUCTIONS
- WHAT SKILLS DOES THE ENGINEER NEED:
Familiar with Sun Storage Common Array Manager (CAM) / Service Advisor (SA) and StorageTek 2500 Arrays / Sun Storage 2500-M2 Arrays
- TIME ESTIMATE: 30 minutes
- TASK COMPLEXITY: 0

FIELD ENGINEER INSTRUCTIONS:
- PROBLEM OVERVIEW
A critical fault is received in Sun Storage Common Array Manager (CAM) from the StorageTek 2500 Array / Sun Storage 2500-M2 Array indicating that a Power Supply/Fan has failed.

- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?
Powered on. This Action Plan will be carried out concurrently.

- WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

NOTE: If ASR is enabled, it should be deactivated temporarily before servicing the equipment so that additional unnecessary Service Requests are not created.

DEACTIVATING ASR WITH CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor.

DEACTIVATING ASR WITH CAM 6.9 OR EARLIER: Before proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Uncheck the box "Enable ASR for this array" under the section "Monitoring for This Array". If the box is already unchecked, there is no action required. Remember the status however, as it will matter in step 3 of REACTIVATING ASR WITH CAM 6.9 OR EARLIER below.
4. Click on "Save" if you have unchecked the box in step 3 above.

In Sun Storage Common Array Manager (CAM) select the array with the problem on the right hand side. Click on Service Advisor tab at the top of the Sun Storage Common Array Manager (CAM) screen.

In the Service Advisor select "Power-Fan Removal/Replacement".
Select the Power Supply that does not say OK.

Follow instructions to replace the Power Supply on the right side of the screen.

OBTAIN CUSTOMER ACCEPTANCE
- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

1. In step 14 of the Service Advisor procedure above, "Verify the new Power-Fan "State" and "Status" check that the State is Enabled and Status is OK.

REACTIVATING ASR with CAM 6.10: ASR is automatically deactivated when you select "Reserve the tray for maintenance" in Service Advisor, and it is reactivated when you select "Release the tray from maintenance" in Service Advisor. If ASR was not enabled before beginning this procedure, selecting "Release the tray from maintenance" will not activate it.

REACTIVATING ASR WITH CAM 6.9 OR EARLIER: After proceeding with the part replacement:

1. Log into CAM.
2. Go to "Storage Systems" -> [your arrayname] -> "Administration" -> "Array Health Monitoring".
3. Check the box "Enable ASR for this array" under the section "Monitoring for This Array". Do this ONLY if you unchecked the box in step 3 of DEACTIVATING ASR WITH CAM 6.9 OR EARLIER. If you found the box was unchecked, leave it unchecked now.
4. Click on "Save" if you have checked the box to reactivate ASR.

PARTS NOTE:

StorageTek 2500 Arrays
540-7295       AC Input Power Supply Assembly
540-7302       DC Input Power Supply Assembly

Sun Storage 2500-M2 Arrays
7010656        585 Watt AC Input Power-Fan Module
7010640        585 Watt DC Input Power-Fan Module


REFERENCE INFORMATION:

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