HP LTO5 Tape Drive
 
HP LTO2 Tape Drive
 
Sun StorageTek SL3000 Modular Library System
 
HP LTO6 Tape Drive
 
HP LTO3 Tape Drive
 
HP LTO4 Tape Drive
 
HP LTO1 Tape Drive
 
Sun StorageTek SL8500 Modular Library System
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: TAPE-CAP VCAP
 

In this Document

Goal

Solution

References

Applies to:

Goal

How to diagnose an HP LTO Tape Drive using HP LTT.

Solution

DISPATCH INSTRUCTIONS
- WHAT SKILLS DOES THE ENGINEER NEED:
Knowledge of HP LTO tape drive.

- TIME ESTIMATE: 75 minutes

- TASK COMPLEXITY: 0

FIELD ENGINEER INSTRUCTIONS:
- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?
Drive must be offline to software application and server. Drive must be powered down and then connected to a computer that must have HP LTT application installed. And then drive must be powered up for the diagnostic.

Download the LTT tool from the following KB: HP LTO - Where to Find and Download the HP LTO Library and Tape Test Diagnostic Tool (Doc ID 1014570.1)

The LTT application can be acquired from a L1 or L2 Tape Technical Support Center Representative.

- WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
1. Drive needs to have a Tape in to run the Diagnostics, You can Mount a Tape with SLConsole for SL-series libraries, or through the Library console in L-series.

**ATTENTION Information on the media will be deleted so the customer's media should never be used**

2. Connect the Drive to the FC or scsi HBA on the computer.
3. Run Hp Storage Works Library and Tape Tools
4. On the Tab "By Product" you have to select the Drive that you need to run tests on.
5. Click On the "Test" tab at the top of the tool.
6. On Test Group drop down select "LTO Drive Assessment Test".

Note: This test runs several tests and will show if the drive is good to use or if the drive should be replaced.
Note: If the test Fails you will be prompted to run the test again with a different piece of media.

- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO
AN OPERATIONAL STATE:
Bring drive back online to server and software application. Have customer verify they have access to drive.

REFERENCE INFORMATION:
How to Collect Statistical and Error Logs from HP LTO Tape Drive Using HP LTT:ATR:1185771.1:2 (Doc ID 1185771.1).
HP LTO4/5 - Drive Dumps via LTT (HP Storageworks Library and Tape Tool) Now Have Real-Time Time Stamps (Doc ID 1339755.1)

References

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