How to Reprogram the Server Serial Number on the Sun Fire X4170, X4270, X4275

Asset ID:	1-71-1378047.1
Update Date:	2017-11-27
Keywords:

Solution Type Technical Instruction Sure

Solution 1378047.1 : How to Reprogram the Server Serial Number on the Sun Fire X4170, X4270, X4275

Applies to:

Sun Fire X4170 Server - Version Not Applicable and later
Sun Fire X4270 Server - Version Not Applicable and later
Sun Fire X4275 Server - Version Not Applicable and later
Information in this document applies to any platform.

Goal

How to reprogram the server serial number on the Sun Fire X4170, x4270, X4275?

Solution

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)

X4170, X4270, or X4275 Trained.

TASK COMPLEXITY: 2

TIME ESTIMATE: 30 minutes

FIELD ENGINEER INSTRUCTIONS

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

Need access to the ILOM. System can be powered on.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

After replacing a system board, you may need to reprogram the serial number.

ILOM 2.x

- Need to be logging on as user sunservice to reaching Linux prompt
- Service Mode password is the same as the root password
Note: Login as 'sunservice'
- servicetool (example below)

Usage: servicetool OPTIONS

OPTIONS:

--board_replaced=BOARD update FRU information for BOARD after it has been replaced
--fru_product_part_numb er write a new product part number to mainboard and pdb FRUs
--fru_product_serial_numb er write a new product serial number to mainboard and pdb FRUs
--fru_chassis_serial_numb er write a new chassis serial number to mainboard and pdb FRUs
--fru_chassis_part_numb er write a new chassis part number to mainboard and pdb FRUs
--fru_asset_tag write a new asset tag to mainboard and pdb FRUs
For example:

(flash)root@SUNSP00 1E68 1E39FB:~]# servicetool --fru_product_serial_number

Servicetool is going to update the mainboard FRU
product serial number.

Do you want to continue (y|n)? y

When entering values, do not use quotes; If you require embedded
quotes, escape them with three backslashes; e.g. \\\"

What is the new product serial number? 0123456789

The product serial number has been updated.

The new serial number is: "0123456789"

Updating FRUs... done

--------------------------------------

ILOM 3.x - Need entering escalation mode to reaching Linux prompt

How to enter Escalation mode

A new user has to be created to assign role 's' as root cannot have this role (Roles: a=Admin,u=userManagement,c=console,r=Reset,o=ReadOnly,s=Service).

An example password looks like:

MODE :   escalation
VERSION :   3.0.2.50
SERIAL :   BEL074008D

PAL HEWN EGG JOHN AVON CLAD FLAT STAY LEEK DRAB MIST LENS COW SAN DIET BAR WAIL WAG WEAK NET CULT OWL YAWN TREE LED OMAN TIRE TWIT GWEN A

Log into your system as the user with "s" privileges and run the following command, and enter the above 30 words:

-> set /SP/users/modechange/escalation/ escalation_password=true
Password:*** **** *** **** **** **** **** **** **** **** **** **** *** *** **** *** **** *** **** *** **** *** **** **** *** **** **** **** **** *
Short form password is: NIP TRIM MOP

->

This will create a shorter 3 word password, which is then used to switch between modes:

-> set SESSION mode=escalation
Short Form Password:*** **** ***

A Linux # prompt indicates that you are in escalation mode.
Now you can use features available in service/escalation mode.

After you have updated the server serial number using the servicetool command, please reboot SP by reboot command in Linux # prompt.

When you are done with escalation mode, it is best to invalidate the password using this command:

-> set /SP/users/modechange/escalation/escalation_password=false
Mode password has been removed.

Log into the ILOM and run the command below to confirm if server serial number updated correctly.

-> show /SYS product_serial_number

References

<NOTE:1280913.1> - How to update product serial number on systems which implement Top Level Identifier functionality
<NOTE:1304922.1> - SB replacement can lead to to a serial number of '00000000' on certain Sun x86 Intel based Servers
<NOTE:1364359.1> - How to update the Serial Number on Oracle x64 platforms
<NOTE:1019946.1> - How to access service mode and escalation mode on ILOM 3.x and later platforms

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