Sun StorageTek SL3000 Modular Library System
 
Sun StorageTek SL500 Modular Library System
 
Sun StorageTek SL3000 Modular Library System
 
Sun StorageTek SL500 Modular Library System
 
Sun StorageTek SL8500 Modular Library System
 
Sun StorageTek SL8500 Modular Library System
 

PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: SL3000-8500 Library
 

In this Document

Goal

Solution

References

Applies to:

Goal

SL500/SL3000/SL8500 - Procedure for Collecting One Button Log Snapshot

Solution

Note: (Apr-2016)  "Consider SDP2 installation as easy way to automatically send logs etc." Refer to KB, "SDP2 Introduction" article https://support.oracle.com/epmos/faces/DocumentDisplay?id=1942540.1

Refer to the attached file for complete instructions:

SL500, SL3000 & SL8500 One Button Log Snapshot in SL Console
Minimum Code levels:
-SL8500 code FRS_7.05 and SLC code FRS_5.53
-SL3000 code FRS_3.50 and SLC code FRS_5.60

-SL500 code FRS_14.66 (1466) and SLC code FSC_5.60

DISPATCH INSTRUCTIONS
    - WHAT SKILLS ARE REQUIRED?:No special skills required, Customer Replaceable Unit (CRU) procedure.
    - TIME ESTIMATE: 30 minutes
    - TASK COMPLEXITY: 0
REMOVAL/REPLACEMENT INSTRUCTIONS:
    - PROBLEM OVERVIEW: Need log snapshot to diagnose library issue.
    - WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?:  The snapshot can be provided with library online
    - WHAT ACTIONS ARE REQUIRED?:
   

1. On SLC Select Tools > Diagnostics

2. Click the Library folder on the navigation tree.
    The Library menu option screen appears.
    Expand the window to show all tabs in the field to the right under the Library menu.

3. Click the TransferFile tab.
    The TransferFile page appears.

4. Choose the Transfer Type Log Snapshot radial button

5. At the drop down list under Transfer A Log Snapshot File To Your Computer, select either All Devices or Selected Device.

6. Once the device is chosen, click the 2nd bar below device that says; Generate Log Snapshot On Library.
    A window will popup stating this will take approx 35 minutes. Click YES continue.
    Once the Snapshot has generated a 2nd popup will appear telling you the snapshot is complete.
  
7. After the log snapshot completes save the snapshot within 15 minutes after generating the snapshot.

Note:
If you do not save within this 15-minute window the current log snapshot will be deleted.
Click Transfer Log Snapshot To Your Computer.
The Save dialog box appears.
The Create Log confirmation message appears.

8. Browse to the directory where you want to save the file and enter the file name in the File Name field.

9. If the directory you want does not exist, you can create it by clicking Save.
      The Directory Create list appears. Click OK to dismiss the list.

10. Click Save.
      The data is saved with the specified file name, and the Transferred Successful list appears.

11. Oracle Support (Oracle internal link)
      The log snapshot file can be decrypted and viewed in the tapes support web site at:
      https://tapesupport.us.oracle.com/Splat/Frontend/submit_logs.php after registering at the site.

- WHAT ACTIONS ARE REQUIRED TO RETURN THE SYSTEM TO AN OPERATIONAL STATE?: None

PARTS NOTE: NA

REFERENCE INFORMATION: NA

Customer:
The log snapshot is encrypted and must be sent to Oracle support for analysis.

Cross reference to KB 1933727.1

SL500/SL3000/SL8500 – How to Collect Information Using SL Console (Doc ID 1933727.1)

SL500/SL3000/SL8500 - How to Download the SLConsole (SLC) (Doc ID 1511569.1) 

Quick Reference Guide: How to use SLC (StorageTek Library Console) (Doc ID 2146281.1)

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