Sun StorageTek SL24 Tape Autoloader
 

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In this Document

Goal

Solution

References

Applies to:

Goal

How to Collect Statistical and Error Logs From SL24 Autoloader.

Autoloader information (Status/Information > Autoloader Information
SL24 dump information
SL24 log dump

Solution

DISPATCH INSTRUCTIONS
- WHAT SKILLS DOES THE ENGINEER NEED:
   Knowledge of the SL24 Library

- TIME ESTIMATE: 60 minutes

- TASK COMPLEXITY: 0

FIELD ENGINEER INSTRUCTIONS:
- PROBLEM OVERVIEW:
   SL24 not functioning properly.  Need information to diagnose problem.

- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?:  Information can be acquired with library online.

- WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
Refer to the SL24/SL48 User and Service Guide for complete information on acquiring information and error logs from the SL24 library.
http://docs.oracle.com/cd/E25510_01/en/875-4225-12/875-4225-12.pdf

SL24/SL48 - How to Obtain Error Code Logs (Doc ID 1484746.1)

To obtain information about your Autoloader:
1. From the Home screen press Previous or Next until the screen displays Status/Information.
    Press Enter to select.
2. Press Previous or Next until the screen displays Autoloader Information. Press Enter to select.

By using Previous or Next, you can select from the following information screens:
- Autoloader Time
- Firmware rev.
- Product ID
- Serial number
- SCSI ID and LUN (SCSI devices only)
- Slots and Mailslots
- Master drive
- Odometer
- Power On Time
- WWide Node Name for FC node to which the Autoloader is connected. (Fibre Channel devices only)

Drive information (Status/Information > Drive Information)
To obtain drive information:
1. From the Home screen, press Previous or Next until the screen displays Status/Information.
    Press Enter to select.
2. Press Previous or Next until the screen displays Drive 1 Information or Drive 2 Information.
    Press Enter to select.
3. By using Previous or Next, you can select from the following information screens:
- Serial number
- Drive type
- Firmware revision
- SCSI ID (parallel SCSI tape drives only)
For a Fibre Channel tape drive, you can also select from the following information screens:
- The WWide Node Name for the FC node to which the tape drive is connected.
- The WWide Port Name and Port Type for Port A.
- The WWide Port Name and Port Type for Port B.
World Wide names are assigned automatically; they cannot be configured.

Component status (Status/Information > Component Status)
To obtain component status:
1. From the Home screen, press Previous or Next until the screen displays Status/Information.
    Press Enter to select.
2. Press Previous or Next until the screen displays Component Status. Press Enter to select.
3. By using Previous or Next, you can select from the following information screens:
- Drive activity
- Autoloader status
- Drives status
- Fan status
The second line of the screen will display one of the following:
- Good - The component is operating normally.
- Warning - The component might have an issue that should be addressed. The device is functional.
- Critical - The component has an error condition that should be addressed. The device may not be fully
  functional.
- Failed - The component has a known failure and should be replaced.

Network information (Status/Information > Network Information)
To access network settings for the device:
1. From the Home screen, press Previous or Next until the screen displays Status/Information.
    Press Enter to select.
2. Press Previous or Next until the screen displays Network Information. Press Enter to select.
3. Press Previous or Next to access the following information:
- IPv4 Network Enabled or Disabled
- IPv6 Network Enabled or Disabled
- Host Name
- Domain Name
- MAC Address
4. For IPv4 Network or IPv6 Network, press Enter and then use Previous or Next to access the network
    addresses and configuration.

Viewing logs (Support > Autoloader Error Log)
The Autoloader keeps a log of recent error and warning messages. See Error codes on page 153 for
more information about error codes.

To access the error or warning log:
1. From the Home screen, press Previous or Next until the screen displays Support. Press Enter to select.
2. Press Previous or Next until the screen displays Autoloader Error Log to see error messages or Autoloader Warning Log to see warnings. Press Enter to select.
3. Enter the administrator password, if prompted.
4. Press Enter to see the message description. Press Cancel to return to the message code.
5. Press Next to see the next message.

OBTAIN CUSTOMER ACCEPTANCE
- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE: NA

PARTS NOTE: NA

REFERENCE INFORMATION:
SL24/SL48 User and Service Guide
http://docs.oracle.com/cd/E25510_01/en/875-4225-12/875-4225-12.pdf

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