Requesting A New Customer User Administrator (CUA) When The CUA is Not Available

Asset ID:	1-71-1365040.1
Update Date:	2017-10-31
Keywords:

Solution Type Technical Instruction Sure

Solution 1365040.1 : Requesting A New Customer User Administrator (CUA) When The CUA is Not Available

Applies to:

Sun Storage 3510 FC Array - Version Not Applicable and later
Oracle Database - Enterprise Edition - Version 11.2.0.2 to 11.2.0.2 [Release 11.2]
Oracle Database - Enterprise Edition - Version 11.2.0.1 to 11.2.0.1 [Release 11.2]
Hyperion Financial Data Quality Management - Version 11.1.1.1.00 to 11.1.1.1.00 [Release 11.1]
Oracle Database - Enterprise Edition - Version 11.2.0.3 to 11.2.0.3 [Release 11.2]
Information in this document applies to any platform.

Goal

Requesting A New Customer User Administrator (CUA) When The CUA Has Left The Company?

Solution

Please contact Oracle Support by calling the Oracle Global Customer Support (for local numbers please visit the Oracle Global Customer Support Contacts Directory) or create a Non-Technical Service Request by clicking on "Contact Us" in My Oracle Support.

You will need to have a My Oracle Support ID. Oracle recommends that a corporate email is used to access My Oracle Support. If it is not possible, a justification from the Account Owner manager is needed. You will also need to have the SI added to your profile.

Please provide the following information in the Non-Technical Service Request:

a) What is your Account status?
            Pending
            Pending Oracle Approval
            Approved

b) What is the User ID to be approved and/or promoted?

c) What is the Support Identifier (SI) that requires a new Customer User Administrator (CUA)?

Once the service request is submitted and is assigned to an Oracle Global Support representative, please provide the following information:

d) Please ask your manager to email the Oracle representative, who is assisting you with this case, directly, providing the following information (approval must not come from requester):

1) The SI(s) in question:

2) The status of the currently listed Customer User Administrator (CUA)

3) The name of their direct whom they would like to have promoted/approved

Per our Security Policy the existing CUAs need to be informed about any changes to your Company's Support account. If you do not want us to include them, please have your manager (or higher) to include the reasons why they should not be contacted and confirm Oracle may proceed in the email.

Please make sure that the manager signature card is included in the email that includes manager's name, title and contact information.

e) If you are a Consultant working for a customer, and your request is to have access to their Support Identifier, please make sure to provide an email from the Support Identifier Owner Manager with the confirmation that you are to take over the Customer User Administrator role for this company and allowing Oracle Global Support to process such request.

NOTE: Support Identifier Groups (SIGs). SIGs start with 999, and are handled with the same process as above.

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