How to Collect Statistical and Error Logs From L180/ L700e, L1400 Library:ATR:1364929.1:2

Asset ID:	1-71-1364929.1
Update Date:	2018-01-02
Keywords:

Solution Type Technical Instruction Sure

Solution 1364929.1 : How to Collect Statistical and Error Logs From L180/ L700e, L1400 Library:ATR:1364929.1:2

Applies to:

Sun StorageTek L700e Tape Library - Version: Not Applicable and later   [Release: N/A and later ]
Sun StorageTek L700e Tape Library - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek L700 Tape Library - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek L1400 Tape Library - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek L180 Tape Library - Version: Not Applicable and later    [Release: N/A and later]
Information in this document applies to any platform.

Goal

How to Collect Statistical and Error Logs From L180/ L700e, L1400 Library:ATR:1364929.1:2

Solution

DISPATCH INSTRUCTIONS
- WHAT SKILLS DOES THE ENGINEER NEED:
Trained on the L180/L700/L1400 library hardware.
- TIME ESTIMATE: 60 minutes

FIELD ENGINEER INSTRUCTIONS:
- PROBLEM OVERVIEW
Need to collect Statistical and Error Logs on L180/L700/L1400 for troubleshooting problem with library hardware.
- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?
The library can be operational when collecting this data.

- WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
The following are recommended logs to collect using CLI. These logs are downloaded from the CSE (Serial Port) on the library.
- cli> fsc print
- cli> version
- cli> drive all
- cli> stat all
- cli> libstate
- cli> cartridge

The above logs will need to be collected at the site by the CSE.

Note:
Refer to the L700/L1400 Service Manual for information on CLI.

Once the logs have been captured, they should be attached to the Service Request for review.

CSE = Customer Service Engineer
CLI = Command Line Interface

OBTAIN CUSTOMER ACCEPTANCE
- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO
AN OPERATIONAL STATE: NA

PARTS NOTE: NA

REFERENCE INFORMATION:
L700/L1400 Service Manual

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