Sun StorageTek SL3000 Modular Library System
 
Sun StorageTek SL8500 Modular Library System
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: TAPE-CAP VCAP
 

In this Document

Goal

Solution

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: FRU CAP

Applies to:

Goal

How to Collect Statistical and Error Logs From SL8500 or SL3000 Library:ATR:1364892.1:2

Solution

DISPATCH INSTRUCTIONS
- WHAT SKILLS DOES THE ENGINEER NEED:
Trained on the SL3000 and SL8500 library hardware.
TASK COMPLEXITY: 2
TIME ESTIMATE: 60 minutes

FIELD ENGINEER INSTRUCTIONS:
- PROBLEM OVERVIEW
Need to use SDP / SL Console to collect Statistical Logs SL3000 or SL8500 for troubleshooting problem with library hardware.
- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?
The library can be operational when collecting this data.

- WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
The following are the recommended logs to collect:
- 'Event Log' (Error, Warning and Info)
- 'Software Versions'
- 'Library Details'
- 'Cartridge Summary' (For Media Issues Only as this can be lengthy due to the number or carts in library)

Note: Log Snapshot is now the preferred way of capturing the above information.

Once the logs have been captured, they should be attached to the Service Request for review.

SDP = Service Delivery Platform
CSE = Customer Service Engineer

OBTAIN CUSTOMER ACCEPTANCE
- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO
AN OPERATIONAL STATE: NA

PARTS NOTE: NA

REFERENCE INFORMATION:
SDP - Customer Access to SDP Support Information (Doc ID 1299090.1)
SL8500/SL3000 - How to Collect Error Log Information Using SL Console (Doc ID 1014228.1)
SL3000/SL8500 - How to Collect Log Snapshot From SL8500 or SL3000 Library (Doc ID 1307534.1)

This solution has no attachment