Sun StorageTek VTL Prime System
 
Sun StorageTek VTL Plus Storage Appliance
 
Sun StorageTek VTL Storage Appliance
 
Sun StorageTek VTL Plus Storage Appliance
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: TAPE-CAP VCAP
 

In this Document

Goal

Fix

Oracle Confidential INTERNAL - Do not distribute to customer (OracleConfidential).
Reason: FRU CAP

Applies to:

Goal

Replace a hard disk drive in the VTL Appliance Array with SANtricity

Fix

DISPATCH INSTRUCTIONS
WHAT SKILLS DOES THE ENGINEER NEED: SANtricity

TIME ESTIMATE: 30 minutes
TASK COMPLEXITY: 1

FIELD ENGINEER INSTRUCTIONS:

PROBLEM OVERVIEW
Failed or Faulty Disk (HDD) in VTL attached disk array

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?
VTL system can be online or offline, but disk array should be online.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
Log into SANtricity, verify failed drive and replace the hard disk drive for the Tray/slot provided, per following instructions:
1. Verify the HDD assignment status. If a HOT SPARE, remove it from hot sparing before proceeding.

2. Use SANtricity, to turn on the HDD locator LED. Ensure that disk is in a "Failed" or "Bypassed" state in the Array Management window.

    If the HDD is UNASSIGNED, turn on the locator LED, and continue to Step 3.
    If in any other state please contact your Sun Service provider or next level of technical support.
    The locator LED can be turned on by right-clicking on the failed HDD icon, and using the Locate Menu.

3. Locate failed HDD in the Tray. Service Action Required LED (Amber) and Service Action Allowed (Blue) LED should be on(CSM200 trays only).

4. Lift HDD lever to release latch handle & slowly pull HDD out of tray.

5. Wait 2 minutes after failed HDD has been removed & then insert new HDD. After HDD is fully inserted Green HDD Active LED will flash before staying on solid to indicate a ready state.

    NOTE: A rapidly flashing Green LED indicates that data is being restored to the new HDD.

6. In SANtricity you should see new HDD with a "yellow star" on it (this means replaced). If there is any other icon on HDD please contact your Sun Service provider or next level of technical support.

7. Firmware revision level of new HDD can now be analyzed. Right click on replaced HDD & select "Properties". Scroll down & note "Firmware version:".

If the HDD firmware needs updating this will require an outage to be scheduled with the customer.

OBTAIN CUSTOMER ACCEPTANCE
- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO
AN OPERATIONAL STATE: 
1. Verify with customer that the HDD is in an OK or Optimal state.

2. Verify with the customer that the Volumes are reconstructing(if RAID 1,3,5,6). If it is not, you may need to manually start the reconstruction.

3. Verify that all Faults in the recovery guru regarding HDDs bypassed, degraded HDD channel, and impending failures have been removed from the system

4. If the Volume Group is a RAID 0, let the customer know that they need to either delete all the volumes on the VG, or initialize the VG.

    The initialize VG is found by Click on VG->Advanced->Recovery->Initialize

REFERENCE INFORMATION:

Reference KM solution - How to Remove and Replace Disk Drive in SANtricity:ATR:2372:2 (Doc ID 1312581.1)

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