| Asset ID: |
1-71-1354584.1 |
| Update Date: | 2016-08-31 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
1354584.1
:
CAS - National Security Group (NSG) Technical Action Plan
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|
| Related Categories |
- PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: Level 0-CAP VCAP
|
Oracle Confidential PARTNER - Available to partners (SUN).
Reason: Internal Process
Applies to:
Sun StorageTek SL48 Tape Library - Version Not Applicable to Not Applicable [Release N/A]
Sun Blade 2000 Workstation - Version Not Applicable and later
Sun Blade 4000 System - Version Not Applicable and later
Sun SPARC Enterprise T5220 Server - Version Not Applicable and later
Sun Fire T2000 Server - Version Not Applicable and later
Information in this document applies to any platform.
Goal
The goal is to instruct the FSE that due to contractual agreements, no technical triage will be performed prior to field dispatch for NSG government customers. Used by CAS to be ATR compliant.
Solution
Contractual agreements for this Government customer site require an immediate dispatch to the Field Support Engineer.
Technical issues for this site are not triaged remotely by the Oracle Technical Solution Center prior to dispatch.
All triage and resolution is to be performed onsite by the Field Support Engineer.
Once onsite, the FSE can reach the Oracle Technical Solution Center at +1-800-223-1711 if technical assistance is needed.
Task Complexity: 1
Time Estimate: 5 minutes
Attachments
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