Asset ID:	1-71-1347758.1
Update Date:	2016-01-20
Keywords:

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Solution Type  Technical Instruction Sure

Solution  1347758.1 :   How to Remove and Replace a HITRACK DRIVE BLOCKADE:ATR:1850:2  

In this Document
  Goal
  Solution

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Oracle Confidential (INTERNAL). Do not distribute to customers
Reason: FRU CAP

Applies to:

Sun Storage 9990 System - Version: Not Applicable and later   [Release: N/A and later ]
Sun Storage 9910 System - Version: Not Applicable and later    [Release: N/A and later]
Sun Storage 9960 System - Version: Not Applicable and later    [Release: N/A and later]
Sun Storage 9970 System - Version: Not Applicable and later    [Release: N/A and later]
Sun Storage 9980 System - Version: Not Applicable and later    [Release: N/A and later]
Information in this document applies to any platform.

Goal

How to Remove and Replace a HITRACK DRIVE BLOCKADE (DRIVE ERROR)

Solution

DISPATCH INSTRUCTIONS
- WHAT SKILLS DOES THE ENGINEER NEED: SE9910/9960/9970 ST9980/9985/9990 Overview, Training on drive replacement and SVP operation.
- TIME ESTIMATE: 90 minutes
- TASK COMPLEXITY: 2

FIELD ENGINEER INSTRUCTIONS:
- PROBLEM OVERVIEW: HITRACK DRIVE BLOCKADE(DRIVE ERROR), HDD
- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?:
No pre-work required

- WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
1. Replace Failed Drive (indicated in FRU Location) following SVP and Maintenance Manual instructions.

2. Confirm Drive Replacement in SVP.

3. Access Information Section of SVP to Clear and Complete SIM.

CONFIRM THE FIX BY:

Confirming the Copyback Started SIM is received by viewing SIM log for copyback message.

OBTAIN CUSTOMER ACCEPTANCE
- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO
AN OPERATIONAL STATE:
No action from customer is required.

PARTS NOTE:

REFERENCE INFORMATION: ST99X0 Documentation
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