| Asset ID: |
1-71-1347150.1 |
| Update Date: | 2017-01-24 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
1347150.1
:
SANtricity - How to Remove and Replace Midrange Disk 6580/6780 HIC:ATR:1830:3
| Related Items |
- Sun Storage 6580 Array
- Sun Storage 6780 Array
|
| Related Categories |
- PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: DISK-CAP VCAP
|
In this Document
Oracle Confidential INTERNAL - Do not distribute to customer (OracleConfidential).
Reason: FRU CAP
Applies to:
Sun Storage 6580 Array - Version Not Applicable and later
Sun Storage 6780 Array - Version Not Applicable and later
Information in this document applies to any platform.
Goal
How to Remove and Replace a SE 6580/6780 HIC - SANtricity
Solution
DISPATCH INSTRUCTIONS
- WHAT SKILLS DOES THE ENGINEER NEED:
Has to go through SUN StorEdge 6x80 Array Install/Config & Maintenance training
- TIME ESTIMATE: 150 minutes
- TASK COMPLEXITY: 3
FIELD ENGINEER INSTRUCTIONS:
- PROBLEM OVERVIEW:
Interface Card (HIC) on 6580/6780 has been determined as failed.
- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?:
Array RAID Controller identified should have been placed offline by the customer, in preparation for the visit.
The RTR(blue) led on the controller holding the HIC should be lit
Seven Segment Display should be flashing with one of the following codes, indicating that the controller is offline:
SE+ dF+ dash+ CF+ Hx (where x is the slot that's failed)
OS+ OL (held in reset)
SE+ 88+ (held in reset)
- WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
Before beginning the repair procedure below, deactivate ASR temporarily so that additional Service Requests are not created.
After completing the repair procedure, reactivate ASR. Refer to <Document 1508403.1> ASR Deactivation / Reactivation via My Oracle Support.
1. Verify that the controller is offline with the customer, or by checking the status using SANtricity.
2. Use the CAM service advisor web page on the PTS site to get access to the instructions for physically replacing a failed HIC.
Product Documentation
WARNING!!
The controller can only be removed for 15 minutes due to cooling issues. Suggest setting a timer for 10 minutes. If the alarm goes off, put the cover plate back on the controller, and insert into the module for 5 minutes. Even with the CBD missing, this allows the module to cool, but the controller will not boot.
3. On insertion of the controller, review the Seven Segment display for any additional codes.
If SE+ L8+ dash+ CF+ Hx(repeating), the HIC in the slot you replaced is loose, OR is of the wrong type.
If SE+ 88+(repeating), have the customer online the controller.
If 01(static), the controller is booting, wait 10 minutes or call TSC.
If 99(static), the controller is optimal.
Report blinking codes other than the above to the TSC.
OBTAIN CUSTOMER ACCEPTANCE
- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Verify with the customer that:
1. alarms for Host IO Card Degraded, or Host IO Card Failed are no longer present.
2. alarms for Controller is Offline, are no longer present.
3. alarms for Not on Preferred Path are addressed by redistributing the volumes
4. controller stays in an optimal state for longer than 5 minutes
5. HIC status is OK/Optimal
6. If applies, reactivate ASR.
PARTS NOTE:
REFERENCE INFORMATION:
Sun Storage 6580 and 6780 Arrays Documentation
http://download.oracle.com/docs/cd/E19537-01/index.html
NOTE: If the service advisor is not available, you may download or review a soft copy internally at:
http://pts-storage.us.oracle.com/products/CAM/SA.html
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