Sun StorageTek L180 Tape Library
 
IBM LTO4 Tape Drive
 
Sun StorageTek 9310 Automated Cartridge System
 
IBM LTO3 Tape Drive
 
LTO Tape Drive
 
Sun StorageTek SL3000 Modular Library System
 
Sun StorageTek SL500 Modular Library System
 
Sun StorageTek SL8500 Modular Library System
 
Sun StorageTek L5500 Tape Library
 
IBM LTO1 Tape Drive
 
Sun StorageTek L700e Tape Library
 
IBM LTO2 Tape Drive
 
IBM LTO5 Tape Drive
 

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In this Document

Goal

Solution

References

Applies to:

Goal

How to Remove a Stuck / Jammed Cartridge From a Full Height IBM LTO Tape Drive:ATR:1337624.1:2 (Doc ID 1337624.1)

Solution

DISPATCH INSTRUCTIONS
WHAT SKILLS DOES THE ENGINEER NEED:
Knowledge of IBM LTO Tape drives.

DELIVERY REQUIREMENT:
Schedule work with customer according to Service Agreement.

Time Estimate: 75 minutes
Task Complexity: 2

FIELD ENGINEER INSTRUCTIONS
WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?
Drive needs to be offline to host and software application.  Drive needs to be powered down.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Note: For Half Height IBM LTO drives, refer to: How to Remove a Stuck / Jammed Cartridge From a Half Height IBM LTO6/7 Tape Drive (Doc ID 2259455.1)

Prior to physically removing jammed /stuck cartridge, make sure the following actions have been taken to avoid any unnecessary steps:
· In environments that utilize ACSLS or HSC, a forced dismount command has been issued to the drive in question.
· The drive in question has been reset/power cycled AFTER being placed offline by the host. Make sure the tape did a rewind and unload completely. The time to complete this unload may vary depending on how much tape was on the machine reel.
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Manually Removing a Tape Cartridge:
The purpose of this section is to assist you in determining the condition of the cartridge or the magnetic tape and to direct you to the procedure you must follow to remove the cartridge.

Attention
- Before using this procedure, you must have exhausted all other means of removing the tape cartridge from the drive. Use this procedure only if you cannot remove the tape cartridge by using any other means.
- Determine from the customer if the cartridge contains critical customer data. If the cartridge contains sensitive data that cannot leave the site, inform the customer that certain failure conditions diagnostics will be performed to test the drive for continued use.
- The following removal procedures can destroy customer data! Use extreme care when handling or removing the customer's tape cartridges to minimize tape damage and lost data.
- DO NOT TOUCH the magnetic tape or tape path. Both are extremely sensitive to the oil and salt from
  your skin. Use clean, lint-free gloves when working around magnetic tape or the tape path components.
- Electrostatic-sensitive components: Consider using an ESD Kit.
- After you remove the tape cartridge, advise the customer to copy the data to another cartridge and to remove this tape cartridge from service.
- Do not use power tools or magnetic tools to perform this procedure.
- To avoid contamination and electrostatic-discharge damage to the drive, never touch the head or electronic components inside the drive.
- If you cannot remove the cartridge from the drive using the following procedures, contact your next level of support.

Before You Begin
1. If you have not already done so, attempt to remove the cartridge with the device power ON and using library manager, a host application, or the Unload Button.
2. If you have not already done so, attempt to remove the cartridge by power cycling the drive. Look for the drive to attempt a mid-tape recovery.
Note: It can take as long as five minutes for the cartridge to rewind and unload.
3. If the cartridge unloads, inform the operator that the cartridge is unloaded. If the cartridge does not  unload, continue with this procedure.

Beginning Procedure
Step 1. Refer to the enclosure documentation for instructions on removing the drive.
Step 2. Place the drive on a non-slip, sturdy work surface.
Step 3. Ground yourself to the drive by using an ESD Kit.
Step 4. Remove the cover of the drive by performing the following steps:
        a. Using a Phillips screwdriver, remove the three screws and washers (see '1' in Figure 30) that secure the bezel '2' to the internal drive, then remove the bezel.
        b. Remove the cover of the internal drive by performing the following steps:
            1) Remove the four cover-mounting screws and washers '3'.
            2) Remove the cover by lifting it up.
Step 5. Inspect the drive to decide which of the following conditions most closely matches the symptom on the drive:
-  Tape spooled off the supply reel - All the tape appears to be on the take up reel and no tape is on the supply reel (inside the cartridge). Test the drive after the procedure is completed.
-  Tape pulled from leader pin (or broken at the front end) - All the tape appears to be on the supply reel (inside the cartridge) and very little or no tape appears to be on the take up reel. The leader block is positioned in the take up reel. Return the drive after the procedure is completed.
-  Tape broken in mid-tape - Tape appears to be on both the supply reel (inside the cartridge) and take up reel. Test the drive after the procedure is completed.
-  Tape tangled along tape path - Tape appears to be tangled and damaged but in tact. Return the drive after the procedure is completed. -- OR -- No damage to tape (or no apparent failure) - There appears to be no damage or slack to the tape. Return the drive after the procedure is completed.

NOTE:
Under NO circumstances should tape drives be returned with Media still inside the drive. If a tape is stuck in a drive, review the Knowledge Base or contact Tape Hardware Support for instructions on how to remove the tape with an email to tapehw_ww@oracle.com include the SR/case number in the subject line of the email.

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Once the media cartridge has been removed from the tape drive (by either the above actions or the following physical procedure), please run load/unload tests to verify the drive is still operational.
Inspect the removed cartridge for possible physical damage to the case, file reel sprocket, leader pin/block, and/or the media itself according to the type of media being worked with.

OBTAIN CUSTOMER ACCEPTANCE
WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO
AN OPERATIONAL STATE:
Bring drive online to host and software application. Have customer verify they have access to drive.

PARTS NOTE:

REFERENCE INFORMATION:
Refer to the IBM LTO Service Manual for complete details for the steps to be taken.  This will include Pictures, Notes, and Cautions.
http://download.oracle.com/docs/cd/E21407_01/en/CRCM2205/CRCM2205.pdf

How to Remove and Replace a Tape Drive in SL500:ATR:1353561.1:3 (Doc ID 1353561.1)
How to Remove and Replace a Tape Drive in SL8500:ATR:1353584.1:3 (Doc ID 1353584.1)
How to Remove and Replace a Tape Drive in SL3000 library:ATR:1353573.1:3 (Doc ID 1364700.1)
How to Remove and Replace a Drive in a L180/700/1400 Tape Library:ATR:968:3 (Doc ID 1301325.1)
How to Remove and Replace a Tape Drive in SL24 or SL48 library:ATR:1336073.1:3 (Doc ID 1336073.1)
How to Remove and Replace a Tape Drive in 9310/5500/9741 Library Drive Cabinet:ATR:1353648.1:3 (Doc ID 1353648.1)

References

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