Sun StorageTek L180 Tape Library
 
Sun StorageTek 9940A Tape Drive
 
Sun StorageTek L700e Tape Library
 
Sun StorageTek L5500 Tape Library
 
Sun StorageTek 9940B Tape Drive
 
Sun StorageTek L1400 Tape Library
 
Sun StorageTek SL8500 Modular Library System
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: TAPE-CAP VCAP
 

In this Document

Goal

Solution

References

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: CAP

Applies to:

Goal

How to Remove Stuck / Jammed Cartridge From  9940 Tape Drive:ATR:1337255.1:2 (Doc ID 1337255.1)

Solution

DISPATCH INSTRUCTIONS
WHAT SKILLS DOES THE ENGINEER NEED:
Trained on maintenance of 9940 tape drive.
DELIVERY REQUIREMENT:
Contact customer to schedule work within the Service Contract.
Time Estimate: 120 minutes
Task Complexity: 2

FIELD ENGINEER INSTRUCTIONS
WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?
9940 drive must be offline to host and software application.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
Prior to physically removing jammed /stuck cartridge, make sure the following actions have been taken to avoid any unnecessary steps:
· In environments that utilize ACSLS or HSC, a forced dismount command has been issued to the drive in question.
· The drive in question has been reset/power cycled AFTER being placed offline by the host. Make sure the tape did a rewind and unload completely. The time to complete this unload may vary depending on how much tape was on the machine reel.
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Refer to the 9X40 Service Manual for full explanation and instructions for actions below:
http://download-adc.oracle.com/archive/cd_ns/E21086_01/95740revYA/95740revYA.pdf

NOTE:
Under NO circumstances should tape drives be returned with Media still inside the drive. If a tape is stuck in a drive, review the Knowledge Base or contact Tape Hardware Support for instructions on how to remove the tape with an email to tapehw_ww@oracle.com include the SR/case number in the subject line of the email.

When the T9940 Tape Drive experiences a tape malfunction, FSCs are displayed on the operator panel. See FSCs below for explanation of the malfunctions, and suggested corrective actions.

FSC5132
Malfunction:
Tape could not be tensioned before the load sequence. Tape and the detached leader block are still in the cartridge.
Note:The cartridge ejects.
Corrective Action:
Press Unload switch to eject the cartridge from the drive.
See Leader Block Replacement on page 7-35.

FSC5C62
Malfunction:
Tape tension was lost during threading. The detached leader block is in the drive, and some tape might be in the tape thread path.
Note:The cartridge does not eject.
Corrective Action:
See Detached Leader Block Recovery on page 7-25 to remove the cartridge and leader block from the drive.

FSC5C72
Malfunction:
Tape tension was lost during un-threading. The detached leader block is still in the drive, and some tape might be in the tape thread path.
Note:The cartridge does not eject.
Corrective Action:
See Detached Leader Block Recovery on page 7-25 to remove the cartridge and leader block from the drive.

FSC5530
Malfunction:
This FSC might appear in lieu of 5C62 or 5C72, depending on fault detection timing. The detached leader block is in the drive, and some tape might be in the tape thread path.
Note:The cartridge does not eject.
Corrective Action:
See Detached Leader Block Recovery on page 7-25 to remove the cartridge and leader block from the drive.

FSC5908
Malfunction:
This FSC might also appear when you attempt to unload a stuck cartridge. The detached leader block is in the drive, and some tape might be in the tape thread path.
Note:The cartridge does not eject.
Corrective Action:
See Detached Leader Block Recovery on page 7-25 to remove the cartridge and leader block from the drive.

FSC(xxxx)
Malfunction:
Tape tension was lost during read/write operation. The tape is broken midway in the drive, or the drive is defective.
Note: The cartridge does not eject. Multiple FSCs might display.
Corrective Action:
See Tape Broken Midway in Drive on page 7-36.

Leader Block Replacement:
This section describes the replacement of a broken leader block so that a customer’s data can be transferred to a different tape cartridge.

1. Obtain Field Bill 62410 to replace the detached leader block.

Note:
The replacement leader block has a red body to flag the repaired cartridge as defective.

2. Use the Field Instructions to attach the red leader block to the tape media TAPE DAMAGE. A servo
    track is written on the tape media at the factory. Degaussing the tape cartridge erases this track and
    renders the tape cartridge unusable and unrecoverable.

DO NOT DEGAUSS A T9940 TAPE CARTRIDGE.

3. Have the customer transfer their data from the repaired tape cartridge to a new or different tape cartridge; and then, security erase the repaired tape cartridge.

Note:
Remind the customer not to degauss the tape cartridge to erase their data.

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Once the media cartridge has been removed from the tape drive (by either the above actions or the following physical procedure), please run load/unload tests to verify the drive is still operational.
Inspect the removed cartridge for possible physical damage to the case, file reel sprocket, leader pin/block, and/or the media itself according to the type of media being worked with.

OBTAIN CUSTOMER ACCEPTANCE
WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO
AN OPERATIONAL STATE:
Bring drive back online to host and software application.  Verify access to the drive is made.
PARTS NOTE:
REFERENCE INFORMATION:
9X40 Service Manual
http://download-adc.oracle.com/archive/cd_ns/E21086_01/95740revYA/95740revYA.pdf

Process For RTD Drives That Are Put Into Maintenance Mode (Doc ID 1278426.1)
How To Get An RTD Out Of Maintenance Mode (Doc ID 1110439.1)
VSM - FSC73D8 RTD is Offline (Doc ID 1119554.1)

References

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